Coronavirus (COVID-19) Updates


Caring kind connected logoShielding survey 

The Scottish Government is running a survey to inform and develop the shielding support service for people across Scotland. People who have been shielding have been invited to take part. By taking part, you will help inform the future design of this service. 

You do not need to take part in this survey if you would prefer not to. Taking part will not affect the support that you get in any way. All of the questions are optional: please only tell us what you want to tell us.

Your answers will be kept anonymous, and the results of the study will be shared with other people working on the response to COVID-19. This may include people in the Scottish Government, Public Health Scotland, local authorities, local health boards and other NHS boards. No one will be able to identify you when the results are published. This survey should only take 10-15 minutes to complete.

Please note: only those on the shielding list should complete the survey.

Support if you're on the shielding list

Full up-to-date guidance on shielding is available on the Scottish Government's shielding page.

Residential nursing or care homes

If you are living in a residential nursing or care home, please follow their guidance. This may be different to the advice for the wider population.

Test and protect

The free Protect Scotland App is here to help keep Scotland safe from coronavirus. The app is the next step in stopping the spread of coronavirus and complements existing contact tracing measures, helping us to determine contacts that we may have otherwise missed, and allows us to alert people at risk far more quickly so they can steps to reduce the risk of infecting others.

The free Protect Scotland App from NHS Scotland’s Test and Protect is now available to download on and via the  App Store and  Google Play

National text service

The Scottish Government lets people know about the changes in restrictions through a Scottish Government text messaging service. If you have not already signed up for this, we would strongly encourage you to do so (details are noted below).

The Scottish Government will tell you immediately if you need to shield again to stay safe, and you can also keep up-to-date by checking the Scottish Government's shielding page. You will also receive a text message to your phone if you have joined the text messaging service. 

Text messaging service

Many people on the shielding list have joined the text messaging service from the Scottish Government. This is so they can receive alerts and updates straight to their mobile phones.

If you would like to join, please send a text from your mobile phone with your Community Health Index (CHI) number to 07860 064525. Your CHI number is the ten-digit number shown at the top of the letter you received from us. You do not need to text any other information.

Caring, kind, connected - advice and support

Your health and wellbeing is so important to us; please do not hesitate to get in touch if you need support and we will do everything we can to help.

Please visit our wellbeing pages for some great tips and advice for keeping safe and healthy and our help and support pages for advice and who to contact.

Alternatively, please call us on 01563 554400, Monday to Thursday 9am-5pm and Friday 9am-4pm.

Frequently asked questions

No. We are not advising people to start shielding again. It is important to strictly follow guidance on physical distancing, face coverings and regular handwashing. You may want to also consider the number of people you are in contact with.

You will be contacted by Test and Protect if you have tested positive or have been in close contact with someone who has tested positive. You should follow the instructions and self-isolate.

Your local authority can offer essential practical support if it’s required - for example help with delivery of food and other essentials.

A new financial support payment of £500 will become available for workers on low incomes who aren’t able to work at home.

Those of you who are at highest risk from coronavirus will be feeling particularly anxious. Keeping you safe is at the forefront of decision-making. We know that shielding has had a huge negative impact on people’s mental and physical health.

These new restrictions are designed to help reduce the spread of the virus in our communities and are an extra level of protection for you. Introducing these restrictions is the best way to protect you.

Please continue to follow the guidance for the general population with great care. We will keep this under review.

We want schools to be able to stay open. Restricting the hospitality sector and taking other measures will allow this to happen. It is vital that everyone follows these measures to ensure that schools can remain open.

We have not changed our advice for those on the shielding list. This includes children and young people. This means that children who are on the shielding list can still attend school - unless their clinician has advised them otherwise. Children living with someone else on the shielding list can also continue to go to school.

As with all our shielding advice, we will keep this under review.  

We continue to urge all employers to support staff to work from home wherever possible. We ask employers to take particular account of those who were shielding.

For those who are unable to work from home, there is a tool available which employers should use to help assess the risk to you in the workplace which can be found on the Scottish Government's shielding page.

Remember to strictly follow the FACTS advice:

  • Face coverings – wear a face covering in shops and on public transport
  • Avoid crowded places
  • Clean your hands regularly
  • Two metre distance – maintain physical distancing from people outwith your household
  • Self-isolate and book a test if you have symptoms

To help keep yourself safe, you can visit the Scottish Government's shielding page for more information.

From Tuesday 22 September 2020, new restrictions are coming into place across Scotland. This is to prevent the further spread of the virus.

  • Do not meet indoors at home with people who are not in your own household or extended household. You can continue to meet with up to six other people outdoors from two households in total (your own household and one other).
  • Pubs, bars and restaurants will now close at 10pm.
  • If anyone is identified as a close contact of someone who has tested positive for COVID-19 (in other words, has been less than two metres away for 15 minutes or more), they and all those in their household group must self-isolate for 14 days.
  • Avoid car sharing and reduce use of public transport where possible.
  • Schools and early childhood centres will remain open.

Further guidance on national restrictions can be found on the Scottish Government's shielding page.

We will continue to monitor the situation and will review these restrictions in three weeks' time. The First Minister will make a further statement. You will also receive an alert via the text alert service if you are signed up to this service.

If cases continue to rise, we will not hesitate to take further action if needed. We will let you know as soon as possible if we need to make any changes to the shielding guidance. This will be available online and via the text alert service. If we were to ask you to start shielding again, we will contact you to provide advice and support.

If you have not already signed up, you can do so by texting your 10 digit Community Health Index (CHI) number to 07860 064525. You can find your CHI number on the shielding letter you received.

There is lots of information which is updated regularly on the Scottish Government's shielding page including information on case numbers from Public Health Scotland. Public Health Scotland's dashboard can be used to:

  • see where COVID-19 cases in Scotland are growing or reducing over time
  • find out more about the number of cases in your local council or health board area by filtering the dashboard's data

We're working hard to create a tool that will help you access data about infection rates in your area. We will update you on this soon.

The Scottish Government also publishes a modelling the epidemic report each week which can also be found through The first page of these reports contains a summary of the report's key points. This includes current estimates of the R number in Scotland and the growth rate of infections.

Localised outbreaks have now become more generalised across the country with increases in most local authority areas.

No. The new restrictions will not affect people's ability to leave their house and attend an appointment for a seasonal flu vaccination. Both you and your household members will be offered a free flu vaccination this year.

It is important you get your flu jag for three reasons:

  1. Flu can be serious and life threatening. Every year thousands of people in Scotland are hospitalised with flu. People with health conditions are 18 times more likely to die from flu than those without health conditions.
  2. To reduce the risk of spreading flu to friends and family.
  3. To help our NHS avoid the pressure that a spike in seasonal flu would put on top of COVID-19.

Contact Information

Council Headquarters
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East Ayrshire
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Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)

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