Caring kind connected logo

People who are at highest risk from coronavirus (COVID-19) are being asked to follow the same guidance as the rest of the population. 

Advice remains the same even though the Omicron variant is in Scotland.

Full up-to-date guidance is available at support if you're on the highest risk list (previously the shielding list).

Residential nursing or care homes

If you are living in a residential nursing or care home, please follow their guidance. This may be different to the advice for the wider population.

Test and protect

The free Protect Scotland App is here to help keep Scotland safe from coronavirus. The app is designed to help us protect each other and reduce the spread of coronavirus. It complements existing contact tracing measures, helping us to determine contacts that we may have otherwise missed, and allows us to alert people at risk far more quickly so they can take steps to reduce the risk of infecting others.

The free Protect Scotland App from NHS Scotland’s Test and Protect is now available to download on and via the App Store and Google Play

Free text messaging service

Many people on the highest risk list have joined the free text messaging service from the Scottish Government.

If you would like to join, please send a text from your mobile phone with your Community Health Index (CHI) number to 07860 064525. Your CHI number is the ten-digit number shown at the top of the letter you received from us. You do not need to text any other information.

Caring, kind, connected - advice and support

Your health and wellbeing is so important to us; please do not hesitate to get in touch if you need support and we will do everything we can to help.

Please visit our wellbeing pages for some great tips and advice for keeping safe and healthy and our help and support pages for advice and who to contact.

Alternatively, please call us on 01563 554400, Monday to Thursday 9am-5pm and Friday 9am-4pm.

Frequently asked questions

To help protect yourself and others you should: 

Visit support if you're on the highest risk list (previously the shielding list) for more information.

There is lots of information which is updated regularly at support if you're on the highest risk list (previously the shielding list).

Public Health Scotland's dashboard can be used to:

  • see where COVID-19 cases in Scotland are growing or reducing over time
  • find out more about the number of cases in your local council or health board area by filtering the dashboard's data

The Scottish Government also publishes a modelling the epidemic report each week. The first page of these reports contains a summary of the report's key points. This includes current estimates of the R number in Scotland and the growth rate of infections.

No. Restrictions will not affect people's ability to leave their house and attend an appointment for a seasonal flu vaccination. Both you and your household members will be offered a free flu vaccination this year.

It is important you get your flu jag for three reasons:

  1. Flu can be serious and life threatening. Every year thousands of people in Scotland are hospitalised with flu. People with health conditions are 18 times more likely to die from flu than those without health conditions.
  2. To reduce the risk of spreading flu to friends and family.
  3. To help our NHS avoid the pressure that a spike in seasonal flu would put on top of COVID-19.

Contact Information

Council Headquarters
London Road
East Ayrshire
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)

Drag your contacts in here.