Coronavirus (COVID-19) Updates

Roads, transportation and parking

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Parking charge notices

When lockdown was announced on Monday 23 March 2020, all outstanding Penalty Charge Notices (PCNs) were placed on hold. The Parking Service is now returning to normal and notice processing procedures will restart on Monday 29 June 2020.

We appreciate that due to the coronavirus (COVID-19) pandemic many people may be under financial pressure. In recognition we are putting in place temporary special arrangements for anyone struggling to pay the outstanding balance on any PCN issued prior to Monday 23 March.

Find out more on the Ayrshire Roads Alliance website

Free virtual parking permit for key workers

In response to government advice, Ayrshire Roads Alliance (ARA) has implemented a virtual parking permit scheme for key workers who are based, or work in and around, town centres within East and South Ayrshire.

Permits are available at no cost for use in any council car park, or on street designated parking bays.

To apply for a permit, key workers must include a covering statement from their line manager or employer in support of the application.

Download an application form (Word 38Kb)

Completed application forms should be e-mailed to

Shopmobility in Kilmarnock

Please note that due to the situation surrounding the coronavirus (COVID-19) pandemic it is with regret that we have now had to suspend the Shopmobility Kilmarnock service until further notice.

However, you are free to call or email to discuss your needs or the needs of a friend or relative during this time.

Bus services

Stagecoach is now phasing in increased bus services and Citylink coach services across Scotland. They have put extra measures in place to help customers plan journeys, including a new smartphone “busy bus” tool. You can read more about the new phase for bus services here. (PDF 220Kb)

All bus users must wear face coverings rule on all public transport.

You can find updated timetables and key information available on the Stagecoach website 

Useful links

Contact Information

Council Headquarters
London Road
East Ayrshire
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)
Ayrshire Roads Alliance
Opera House
8 John Finnie Street
Telephone: 01563 503160