Coronavirus (Covid-19) Updates

Registration services

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Registration services updates due to the coronavirus (COVID-19) pandemic

As of Monday 23 March 2020, public access to our  registration offices was closed. Please check this page and our  Facebook page for the latest updates to Registration Services.


Birth registrations have been suspended until further notice.

Child benefit

If you’re not able to register the birth of your child because of coronavirus, you can still make a claim to receive Child Benefit.

If this is your first child, fill in Child Benefit claim form CH2 and send it to the Child Benefit Office. If you haven’t registered the birth because of Covid 19, add a note along with your claim.

If you already claim Child Benefit, you can complete the form or add your baby’s details over the telephone on 0300 200 3100. You will need your National Insurance number or Child Benefit number.

For more information visit the GOV.UK website.


Face to face still birth and death registrations have been suspended until further notice.

Following the introduction of the UK Emergency Coronavirus Bill on 26 March 2020, registrars will now undertake still birth and death registrations by telephone. Please call us on 01563 576695.

Business hours

Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-4pm
Saturday: 9am-1pm
Sunday: 9am-1pm

Civil/religious/belief marriage and civil partnership ceremonies 

Following advice on the prevention of public gatherings from the UK and Scottish Government, all marriages and civil partnerships will not take place during the pandemic period and will be postponed. National Records of Scotland will take advice about when it is safe to lift the restriction.

Registrars cannot accept any Marriage Notice Forms whilst the above restrictions are in place.

Extension of validity of marriage notice forms

If a marriage or civil partnership has to be postponed due to the COVID-19 outbreak, authority has been given for the notice period to be extended without new notices being submitted, providing the marriage is to take place before 31 December 2020.  All fees will be transferred to the new date.

Where a couple has already submitted notice to be married and cannot re-arrange their ceremony to take place by 31 December 2020, new Marriage Notice Forms must be submitted within three calendar months of the re-scheduled date. Providing a refund has not been requested, all fees paid will be transferred to the new date and no additional fee will be payable.

Should you wish to cancel a marriage or civil partnership ceremony, please contact the Registrar’s Office as soon as possible on 01563 576695 and you will be entitled to a full refund.

Replacement certificates

Replacement certificates can still be ordered online from our dedicated website Certificates.Scot or by telephone, if necessary, on 01563 576695.

Bereavement services

Due to the current situation, we are having to put certain measures in place to protect our key workers, families and our wider communities in order to ensure that we can continue to provide our critical services in the weeks ahead.

In line with guidance on social distancing, unfortunately we will no longer be able to allow families to take a cord. The coffin will be carried and lowered by Council and funeral director staff.

Attendance at funerals must, for the moment, be limited to immediate family members only who should follow the current guidance of staying 2 metres apart. 

Who can attend a funeral?

We've had a number of enquiries asking for clarification of the new rules about numbers attending funerals.

This joint statement statement from the  Institute of Cemetery and Crematoria Management and the Federation of Burial and Cremation Authorities   outlines the definition of ‘immediate family’.

Please follow this and the  guidance from the National Association of Funeral Directors, which provides further advice about funeral arrangements.

It states that people attending funerals should be limited to members of the immediate family who are not in any of the high-risk categories and are not self-isolating. These are listed as:

  • Spouse/Partner
  • Parents/carers
  • Brothers/Sisters
  • Children (and partners)

Limiting attendees must be done sensitively and taking into account individual circumstances. For example, if the deceased person had few, if any immediate, relatives but close a friend wished to attend the service, that would be reasonable – or in the case of the death of a grandparent, attendance by the grandchildren would be appropriate.

Further information

We also recommend that mourners do not ‘shake hands’ at the end of interment services. We are aware that this is a widely accepted practise however, by avoiding unnecessary contact, we can collectively do our best to reduce the spread of this virus.

We trust that you will appreciate the need for these measures and thank you, in advance, for your assistance and understanding.

Find out more about our Bereavement Services

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Useful links

Contact Information

Council Headquarters
London Road
East Ayrshire
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)
Registration Services
Burns Monument Centre
Kay Park, Kilmarnock
Telephone: 01563 576695
Telephone: 01563 576696
Bereavement Services
Western Road Depot
Western Road
Telephone: 01563 554775
Telephone: 01563 554776
Fax 01563 554777