Coronavirus (Covid-19) Updates

Protecting people in East Ayrshire

If you think someone is in immediate danger phone the Police on 999.

COVID-19 brings uncertain times but now, more than ever, our priority is to make sure we support and protect people from harm and abuse.

Our services are open and continue to provide help and support. If you know, or think you know, someone who is at risk, or is being neglected or harmed, please tell us. You can call us on 01563 554200. We are here to provide help and support.

Alternatively, you can find contacts below, or download our Protecting People In East Ayrshire leaflet (PDF 641Kb).

Important contacts

Assistance requiredTelephone
Worried about an adult or child
Problems with alcohol or substance use
  • NHS Addiction Service East Ayrshire: 01563 574237
  • We are With You (formerly Addaction): 01563 558777
  • Scottish Families affected by Alcohol & Drugs:  08080 101011
  • Ayrshire Council on Alcohol: 01292 281238
Experiencing violence or abuse
  • East Ayrshire Women’s Aid: 01563 536001
  • Hemat Gryffe Women’s Aid: 0141 353 0859
  • Break the Silence: 01563 559558
  • Turn to Us-The Star Centre: 01563 544686
  • Victim Support: 01563 540252
  • Abused Men in Scotland: 0808 800 0024 | Facebook | Twitter
  • Men’s Advice Line: 0808 801 0327
  • LGBT Helpline Scotland: 0300 123 2523
  • Modern Slavery Helpline: 08000 121 700
  • National Victim Support: 0800 160 1985
  • National Domestic Abuse Helpline (24hr) : 0800 027 1234
Worried about suicide or self-harm
Help available in your local community
Scams or fraud
Worried about someone out of hours or over the weekend
  • Ayrshire Urgent Care Service: 0800 328 7758
Other support

Increased stress and vulnerability

The lockdown conditions during the COVID-19 virus outbreak is causing particular levels of stress for some families and for socially isolated people. In some cases, increased stress or frustration can result in children or adults being exposed to, or experiencing, violence or harm.

People who are more at risk

Vulnerable people may become less visible during the lockdown period as they remain at home and have less contact with others. Having less contact with others means there is less chance to say if something is not right or if someone feels unsafe or in danger.

In addition, the uncertainty of the situation in general may mean people will not come forward as readily as they would have done before the restrictions on movement were imposed. There have already been increases in calls to domestic abuse services. The following people may be more at risk:

  • Children and young people
  • Cared for children
  • Older people
  • People living with partners who are violent or abusive
  • People living in households where someone has a drug or alcohol problem
  • People who experience thoughts of suicide
  • People who self-harm
  • People with mental health problems or learning disabilities
  • People with physical disabilities
  • People with dementia

What you can do if you are worried about someone’s safety or welfare

  • In an emergency phone the police on 999
  • If you are at all worried about someone’s welfare, it’s better to say something than do nothing – please contact us
  • As a friend, neighbour, family member, parent or professional we all have a responsibility to keep people safe from harm
  • When children are not at school it is up to us all to keep them safe
  • Even if you are not sure about what is going on, report any concerns you have about a child or vulnerable person to us

If you are suffering from abuse or harm

  • Don’t accept abuse – reach out and get help
  • Help and support is still available as it was before the lockdown

BT 999 silent solutions

If you need help from emergency services and are afraid to speak or can't speak:

  1. Dial 999
  2. Listen to the questions
  3. Respond by coughing or tapping the headset if you can't easily speak
  4. If prompted, press 55 - you'll be put through to the police

The video link below, which has sound and subtitles when you select the link, will also show you how to communicate with the emergency service operator.

View video on the Full Fact website

Useful links

Contact Information

East Ayrshire Health and Social Care Partnership
The Johnnie Walker Bond
15 Strand Street
Kilmarnock
KA1 1HU
Council Headquarters
London Road
Kilmarnock
East Ayrshire
KA3 7BU
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)