Caring kind connected logoPublic office closure

From Wednesday 18 March 2020, our offices at the Opera House, Kilmarnock closed to visitors to limit face-to-face contact. The Service is working remotely.

Business as usual

All staff who are fit for work will continue to carry out as many of the regular duties as possible, subject to the restrictions set out by the government. Staff will therefore be available to process your Planning and Building Warrant applications and deal with enquiries by phone or email.

Due to  Government health restrictions, site visits are being carried out in line with social distancing rules, with limited internal inspections. This  procedure will be reviewed and reinstated once government restrictions are uplifted and normal service resumed.

Contact us 

At this time the service has been modified following government guidance and all enquiries should be submitted via email as noted below:

Please refer to our Planning and Environment web pages which set out our online information and services:

Impact on planning and building standards services

We would like to reassure customers that we are doing everything we can to reduce the impact of coronavirus (COVID-19) on our ability to deliver services.

We have therefore had to take a number of steps to ensure that we can deliver the Planning and Building Standards Services while preventing further spread of the virus and protecting both employee and public health.

Dangerous buildings

Dangerous Building notification is generally coordinated by the Emergency Services and passed to Building Standards to review and take necessary actions. If you wish to report a dangerous building or structure which is structurally unsafe please call 01563 576790 during office hours and your call will be directed to the appropriate service. If you are calling out with office hours please call 0345 724 0000 which will be for emergencies only.

Please note that derelict or dilapidated building not posing an immediate risk will be dealt with by the Service on a priority basis and details of the building should be emailed to:

Planning and building standards register

You will still be able to view Planning applications and Building Warrant property information from the Online Public Registers. You can access these at:

Submitting building warrant and planning applications

Due to the closure of the Council Office, public counter and the redistribution of staff, the Service is unable to process paper submissions. We would therefore advise that all submissions should be made online via the government portals. To submit an application please use the following links:

Payment of planning and building warrant fees

When submitting an application either via or eBuilding payments can be made via the online portal at the time of your application. If you have not submitted the relevant Planning or Building Warrant fees when submitting the application then you can make the payment at Civicaepay.

Resubmission of information for invalid applications

Resubmissions should be made via the government portal rather than in paper format.

Planning applications processing

We are adapting our service so we can support communities and businesses through this difficult time. Our aim is to boost online public input to planning processes so we can make and issue decisions which will both help with a swift recovery and a positive future for the local economy.

Paragraph 9(2) of Schedule 6, Part 3 of the Coronavirus (Scotland) Act 2020 makes provision for us not to physically publish weekly lists of planning and related applications and make these available for inspection at our principal office and public libraries or physically post site notices for all planning and related applications on the basis that doing so:

(a) may give rise to a significant risk of the transmission of coronavirus, or
(b) is likely to be ineffective or inappropriate due to action taken in order to control the incidence or transmission of coronavirus

Stay informed and comment on planning proposals

In response to this we have introduced ways for people to stay informed and comment on planning proposals despite the coronavirus lockdown.

We will

  • publicise applications that we received since the lockdown commenced in March - site notices will be published online via Public Information Notice for Scotland (PINS), and adverts will be published in the local press and also via PINS
  • issue neighbour notification letters by post, with the planning portal open for comments to be made on applications

The weekly list will show all

  • applications received
  • decisions made

Due to the closure of our offices we are still unable to receive any paper letters of representation or paper applications.  Online representations and applications are being accepted/validated and, where appropriate, delegated decisions are being issued.

Applications for planning, listed building or conservation area consents

Existing applications

Existing applications where neighbourhood notification period:

  • ended before 20 March 2020 will continue to be progressed to determination, where possible
  • ended after 20 March 2020 will continue to be progressed to determination, where possible
  • was not carried out due to the coronavirus crisis will have their neighbour notification carried out, and publicity in the form of site notices and adverts where relevant will be published in accordance with the amendments to the act, as noted above. Once this period of publicity has ended applications will be progressed to determination, where possible.

New applications

New applications will have neighbour notification carried out, and publicity in the form of site notices and adverts where relevant will be published in accordance with the amendments to the act, as noted above. Once this period of publicity has ended applications will be progressed to determination where possible.

We are currently undertaking site visits on applications providing these can be carried out outside and on a non-contact basis observing social distance. 
The planning case officer will be able to discuss these arrangements further once the application has been validated.

Representations to planning applications

We recommend all correspondence be submitted electronically. Letters of support or objections to planning applications should be submitted via the specific Planning application or by e-mailing directly.

In response to coronavirus (COVID-19) we are implementing business continuity actions to ensure an uninterrupted service for our customers and are establishing levels of home working with access to business systems. In these circumstances your representation may not be published online immediately. We can confirm it has been passed on to the case officer which will be reviewed as part of the assessment of the application.

Development planning and regeneration

As the current situation develops it may be necessary for our working practices to change, however we aim to maintain a continuity of business as far as possible during these challenging times and we thank you for your support, co-operation and patience in helping us achieve that goal.

Enquiries should be e-mailed to

Further information

Scottish Government


Building standards

Contact Information

Planning and Building Standards
Opera House
8 John Finnie Street
Telephone: 01563 576790
Council Headquarters
London Road
East Ayrshire
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)

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