Coronavirus (Covid-19) Updates

Outdoor services

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Throughout lockdown we have had to make some significant changes to the way we deliver services to ensure that we continue to protect our workers, our residents and ultimately help to save lives. We also want to support our communities and residents to make safe and healthy choices during this difficult period.

We had to suspend a number of outdoor services activities, including grass cutting in communal areas, but as the government guidance changes, we continue to review our services so that wherever possible, we can support the health and wellbeing of our communities.

Garden care services

You may have noticed recently that we have started to reintroduce our garden care services as well as grass cutting in key areas such as cemeteries, sports fields and supported living areas. This will support the health and wellbeing of our communities by allowing residents to access parks and open spaces where they can exercise safely whilst maintaining a social distance of two metres.

Cemeteries

Our priority will be to support bereavement services in the first instance, with a focus on cemeteries.

Amenity space maintenance

Amenity space maintenance will be reintroduced on a phased basis to areas which can be easily accessed by our grass cutting teams. This will include large/medium sized areas maintained by tractors and ride on mowers, which are operated by a single operator.  

Strimming, weed killing

Services such as strimming (edge maintenance), weed killing and pedestrian mowers which cover smaller and corner areas, will be reintroduced when we are able to do so and where resources allow.

Thank you

We are very grateful for the support we have received from our communities, and particularly those who have volunteered to help with litter picking activities. We have already been working with local communities to provide them with amenity maintenance kits along with litter picking equipment. This support helps to ensure that we keep East Ayrshire a clean, green and vibrant place.

Volunteering

If anyone in your community is interested in volunteering to help with litter picking or grounds maintenance, please contact Outdoor.Amenities@east-ayrshire.gov.uk.

Frequently asked questions

We are introducing a phased approach to delivering services. This will be in line with current government guidance and will support the wellbeing and mental health of our residents. It will be delivered where resources allow and in a way that ensures the safety of our employees and the public.

It’s important that we respect our cemeteries and make sure that our sports fields are maintained in a way that allows them to be brought back in to use as soon as possible once the lockdown restrictions are eased.

This, along with the maintenance of local green space and supported living garden care, means that as far as possible, we can provide spaces for people to exercise in and enjoy, thereby supporting residents’ wellbeing and mental health.

We are able to carry out these services whilst adhering to the social distancing guidance and we would ask that members of the public support us by maintaining a two metre distance from our employees.

The phased approach represents our priority programme for returning services. This is explained below:

Phase 1 - commenced 27 April 2020

  • garden care
  • cemeteries
  • sports fields
  • supported living areas

Phase 2 - commenced 4 May 2020

  • tractor areas (large areas)
  • ride on areas (medium sized areas that tractors don’t cut)
  • cemeteries (strimming around headstones and weed killing)
  • fly-tipping (only where there is an immediate danger)

Phase 3 – services that will return once resources allow

  • strimming (edges)
  • weed killing
  • pedestrian mower (smaller areas and corner sites)
  • fly-tipping (please see FAQ on fly-tipping below)

Please note the above services may be subject to change within short timescales if critical services require assistance.

Yes! We currently have volunteers helping within communities, doing litter picking and grass cutting.

We will provide equipment and tools in the form of an amenity maintenance kit (see below) and litter picking packs.

Wherever you collect litter, we will arrange with you to have this uplifted and disposed of safely.

Training will be provided for everyone who volunteers. What’s in the community resilience kits:

Resilience Kit 1 - litter picking

  • litter picker(s)
  • bags
  • disposable gloves
  • contact details for uplift at designated area

Resilience Kit 2 - grass cutting

  • small rotary mower
  • 1 x D-handle strimmers
  • 1 x hedge cutter
  • 1 x backpack blower
  • fuel
  • visor
  • disposable gloves

Unfortunately, we are unable to provide timescales for when areas will be cut. This will depend on the resources we have available and how much support we need to provide to other services. This could mean that grass maintenance may be delayed or stood down for short periods.

Should this happen, you may notice that some areas are still being cut; this may be due to volunteers carrying out work in your area.

At this time, we have a reduced schedule for emptying litter bins. This will be reviewed and increased to a normal service when resources allow.

We are only able to uplift emergency fly-tipping requests which pose a health or safety risk at this time. Please be assured however that we are logging all reported incidents and when resources and guidance allow, we will resume a normal uplift service.

We are working in close partnership with our Corporate Enforcement Unit which is continuing to patrol throughout East Ayrshire, monitoring known hotspots, dealing with reported incidents, tracing those who have been fly-tipping where possible, and taking appropriate enforcement action.

We would ask that you continue to report fly-tipping so that we can review and schedule this service as soon as we are able to do so. Please email EACEnvCrime@east-ayrshire.gov.uk 

If you have any questions that have not been covered above, please contact Outdoor.Amenities@east-ayrshire.gov.uk and a member of the team will get back to you.

Services resumed

Garden maintenance scheme

From Monday 27 April 2020 our garden maintenance scheme will resume for tenants that are currently accepted on the scheme. We are unable to process new applications. For all enquiries please call our contractor Tivoli on 01563 548050.

Services reduced or suspended

Play parks

Currently closed following government guidance and these will not be inspected during the current situation.

Public parks and open spaces

These are still open and the public are encouraged to use them in accordance with the social distancing guidance from the government.

Trees

We are currently only dealing with any dangerous trees and all other work has been stood down.

Contact Information

Council Headquarters
London Road
Kilmarnock
East Ayrshire
KA3 7BU
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)
Outdoor Services
Western Road Depot
Western Road
Kilmarnock
KA3 1LL
Telephone: 01563 554061