Caring kind connected logo

Advice services

Many local advice services are no longer doing face-to-face appointments or home visits until further notice. Advice and assistance will still be offered via telephone. Visit our financial advice page within the wellbeing section for a list of organisations that can help.

Free impartial advice and support for people experiencing issues with benefits and money can also be found on the EA Money website.

If you are unsure if you should claim or are having difficulties with Universal Credit call the East Ayrshire Universal Credit Support Team on 01563 503280or email UniversalCredit@east-ayrshire.gov.uk

Local authority benefits

Tenant grant fund

The Scottish Government has set up a Tenant Grant Fund to provide financial help to tenants in social housing and in the private sector who are at risk of becoming homeless because they fallen have behind with rent payments during the pandemic.

Find out more and how to apply for the Tenant Grant Fund

Scottish child payment bridging payment

All children and young people who receive free school meals on the basis of low income or on local authority discretion to promote wellbeing are eligible

Find out more and how to apply for the Scottish Child Payment Bridging Payment

Self-isolation grant payments

This £500 grant is now available to everyone on a low income required to self isolate as a result of the coronavirus (COVID-19).

Find out more and how to apply for the Self-isolation Support Grant

Cost of living award

As part of the 2022-23 Scottish Government Budget, Scottish Ministers announced a cost of living award of £150 to support low income households and linked the award to Council Tax liability. 

For all eligible households, we have made an automatic payment of £150 to the 2022 council tax bill immediately reducing the monthly instalment for April and for the remainder of the year.

Find out more information about the Cost Of Living Award

Council tax

We know that there will be individuals and families who have been impacted by the COVID-19 emergency and who now see a reduction in their income.

If you are in this position, you may qualify for a Council Tax Reduction which can reduce the amount of Council Tax you need to pay.

Apply for Council Tax Reduction 

Please complete the above online application form and provide evidence of your current household income and we can also backdate Council Tax Reduction for a period of time.

As you will appreciate, our phone lines are very busy with people who need immediate help with food, medicines and care at home among many other emergencies, so please email us at Council.Tax@east-ayrshire.gov.uk giving details of what your issue is and we will get back to you as soon as we can.

Scottish Welfare Fund

We have changed the way we process Scottish Welfare Fund applications and strongly advise those customers applying for a Scottish Welfare Fund grant to use the Scottish Welfare Fund's online application form rather than making a telephone application. Completing the form online will mean that we can process your application faster.

Given the pressure on the service we ask that you do not phone the Scottish Welfare Fund telephone number.

The Scottish Government have meantime relaxed the three applications in a year rule for the Scottish Welfare Fund during the coronavirus outbreak as this period is considered to be exceptional circumstances in which additional applications can be considered.

Benefit and money advice

East Ayrshire money logoEast Ayrshire Money provide free impartial advice and information relating to a wide range of issues. We provide residents in East Ayrshire with advice, information and support relating to:

  • welfare rights
  • benefits
  • affordable money products
  • energy advice services
  • debts and more

If you have a problem with:

  • one or more debts that are causing you financial hardship
  • paying your rent, facing the prospect of eviction
  • energy costs such as gas and electricity
  • challenging adverse benefit decisions and ensuring you are getting your full entitlement to benefits
  • experiencing barriers to getting back into work

East Ayrshire Money can put you in touch with the appropriate local organisation best placed to give you the help and support you need.

For more information visit the East Ayrshire Money website.

Business support

Visit our Business Support page to find out about any funding support which may be available.

Fuel and energy costs

Warm home discount scheme

The Warm Home Discount provides a £140 rebate on electricity bills to customers who get the Guarantee Credit element of Pension Credit and are a named account holder with a participating energy supplier.

The scheme opened in 18 October 2021 for winter 2021 to 2022.

Rebates may also be available for recipients of certain other benefits, direct from energy suppliers.

Full details of eligibility and how to claim can be found at GOV.UK: Warm Home Discount Scheme.

Housing services

Visit Housing Services for help and advice on rent arrears and benefits.

Funding alerts

View our latest community investment and funding alerts where funds are being made available to charities and communities groups affected by or working to deal with coronavirus (COVID-19). 

Food provision

Visit the food in our communities page for help and advice.

Contact Information

Council Headquarters
London Road
Kilmarnock
East Ayrshire
KA3 7BU
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)