During this national public health crisis, we’re doing everything we can to protect our workers, protect our residents and ultimately to help save lives. We've had to make some changes to the way we work.
To limit face-to-face contact, our public counters and office receptions are now closed.
Request support online
Contact us online for help and support with food deliveries, prescriptions, financial advice, wellbeing support and more.
Request support online form
Telephone
Our customer service assistants are available to answer your calls on 01563 554400 from Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
If your query is not urgent, please email us using our online contact us form.
Emergency out of hours
In the event of an emergency please call our out of hours number 0345 724 0000.
Save time, do it online
Our East Ayrshire customer portal gives you access to a wide range of council services online. If you create a customer account, you can:
- Register for your residents recycling permit
- Apply for school transport
- Apply for a clothing grant or free school meals
- Manage your council tax and rent accounts
- Submit supporting documents using our online PostBox
- Make payments
- Track your requests
- Store your contact details and more
Registering is easy, all you need is a few minutes and an email address.
Automated payments
If you wish to make a payment you can do so on our online portal or via our automated payments line 01563 574057.
To make a payment you will need your reference number. Payments can be accepted for:
- rent, home contents insurance and garage lock up
- council tax
- parking fines and other penalty charge notices
- non domestic rates
- invoices
Paying by PayPoint
While our public counters and office receptions are closed, most PayPoint facilities are still open if you wish to make a payment. To make a payment you will need your payment card reference number.
Sensory impairment help and support
Please find below a list of services currently operating to provide support for people with sensory impairments.
East Ayrshire Council Sensory Impairment Team
This service is for people with a visual, hearing or dual sensory impairment and includes British Sign Language (BSL) interpretation. We can provide information, telephone support and replacement equipment at this time.
Hearing support
For emotional support and help, including replacement batteries and re-tubing equipment for NHS hearing aid users, please contact:
Action on Hearing Loss
Text/phone Fiona: 07391 017781
Email: Fiona.Goodwin@hearingloss.org.uk
Visual impairment support
If you have a visual impairment and need some emotional support, please contact the following Eye Clinic Liaison Officers at the Royal National Institute of Blind People (RNIB):
- Gail Ivory, Telephone: 07554 110883 (Monday, Tuesday and Thursday)
- Ruth Sharman, Telephone: 07900 160532 (Wednesday, Thursday and Friday)
Emergency text service to 999
For people who are deaf, hard of hearing and speech-impaired, you can send an SMS text message to 999. Registration is required prior to use. Please register on the EmergencySMS website.