Coronavirus (COVID-19) Updates

Community support

Caring kind connected logo

How to get help in your local community

We’re very aware that our communities may still be concerned about the current situation with coronavirus (COVID-19). Many people will still be vulnerable at this time - they may continue to feel isolated and lonely and others may require some support and assistance.

East Ayrshire has a great community spirit and our communities will pull together to help families, neighbours and loved ones. Please get in touch with your local resilience group who can help with many things such as, delivering food, collecting prescriptions, general errands and more.

Volunteering - how you can help

Whether it's practical or emotional support, there are lots of ways you can help. For some, that will be right now, for others there will be roles in the weeks to come.

We are always happy to recruit volunteers and if you are interested in helping out within your local communities you can sign up through our online volunteer registration form.

At the moment, we have three main roles for volunteers:

  1. Community resilience volunteer - general help and support including pick up and delivery of food, medicines and essentials. Regular calls and check-ins for people who are lonely or isolated.
  2. Support to local groups and charities - you will be directed to where you can help.
  3. Support local services – support the cooking and/or delivery of meals, drivers or support people within their home.

When you sign up to volunteer, you will be asked to confirm the role that suits you best and to let us know where and when you are able to volunteer. We will then direct you to key contacts in one of the three Community Resilience Hubs in Cumnock and Doon Valley, Kilmarnock and Stewarton and Irvine Valley. This will help to match up the support you can provide with what is needed in our communities.

Remember there are lots of ways to help such as checking in regularly with family, friends and neighbours, and helping neighbours bring their waste bins to the kerbside. You can still help even if you need to stay at home by providing telephone support and reassurance to those in need.

All potential volunteers need to decide whether it's appropriate for them to volunteer based on the national guidance

Setting up a resilience group

In the current situation, we need neighbours and community members to look out for each other to help both contain the spread of the virus and to support those most at risk. You can set up your group in whatever way works for you but we would recommend setting up a social media platform such as Facebook or WhatsApp, to enable you to communicate with volunteers.

We would also recommend that you consider an additional way to communicate with those who may not have access to the internet – ideally by providing a phone number.

Other ways you can help:          

  • Create leaflets and flyers to let people know about the group (If you plan to distribute flyers, please remember basic hygiene rules and avoid door knocking and face to face contact
  • Check up on neighbours
  • Drop off food parcels and other supplies such as medicine from the pharmacy
  • Provide a friendly ear and some emotional support to community members who are self-isolating
  • Provide reassurance to the local community
  • Provide correct and accurate information to the local community 


To get you started with your local group we have pulled together a small toolkit that you may find useful. 

Help sheet

Download and print a community help sheet (PDF 671Kb) and offer assistance to people who are self-isolating. 

Community support guide

Our community support guide (PDF 872Kb) has been written to help community groups/organisations and local people who are volunteering to support the vulnerable and elderly in the community during the coronavirus (COVID-19) outbreak. 

Follow our community support home delivery guidelines (PDF 311Kb) if you're a helper delivering goods in your community.

What support can East Ayrshire Council provide?

Please be assured that we will continue to support you during this time. We would be keen to hear some of the suggestions you may have about how we can do this. 

Things to consider might include:

  • helping with the cost of hiring premises
  • helping with cost of petrol for delivering groceries
  • providing food to make up food parcels
  • providing protective equipment such as gloves or hand gel

Shopmobility in Kilmarnock

The Shopmobility service, which is currently located within the Foregate Multi-Storey Car Park, is a free service that enables easy access to the town centre and is available to anyone with a mobility problem. 

Please note that due to the situation surrounding the coronavirus (COVID-19) pandemic the service is operating at a reduced service. However, you are free to call or email to discuss your needs, or the needs of a friend or relative during this time.

Visit the Shopmobility in Kilmarnock page for contact details.

Gypsy/Traveller communities

A new Facebook page for Gypsy/Traveller communities has been set up. This is a joint initiative of the Scottish Government, COSLA, Article 12 in Scotland, MECOPP, Progress in Dialogue and STEP. The page aims to provide factual and up-to-date information on coronavirus (COVID-19) for Gypsy/Traveller communities in Scotland.

For information and advice in East Ayrshire please contact:

Margo MacMillan
Gypsy/Traveller Engagement Officer
East Ayrshire Council
Tel: 07769 367065

You can also follow EAC Equalities on Twitter for news and updates.​

Useful links

Contact Information

Council Headquarters
London Road
East Ayrshire
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)

Drag your contacts in here.