Coronavirus (COVID-19) Updates

Business support

Ayrshire Business Support Helpline 0330 678 1611

Our Business Support Team is here to help East Ayrshire businesses.

To find out more about any local support which may be available, you can email our Business Support team or call our business support helpline on 0330 678 1611 to speak to your local advisers.

The helpline is open:

  • Monday - Thursday, 9am to 5pm
  • Friday 9am to 4pm

Calls are charged at local rate.

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Coronavirus restrictions funds

Who is this funding for? 

The £48m Scottish Government  Coronavirus Temporary Restrictions Fund  for businesses and employees in Scotland came into effect from 9 October 2020.

How will it be paid?

The fund is administered by local authorities, providing one-off grants to hospitality and other businesses required to close by the brake restrictions regulations. 

Closing date

Applications to this fund will close on Tuesday 3 November at 5pm.  

Business closure fund

This grant aims to provide financial support to hospitality businesses, snooker/pool halls, indoor bowling venues, casino, bingo halls and gyms unable to operate group classes, that are required by law to close under the COVID-19 brake restrictions.

  • Premises with a rateable value of up to and including £51,000 will receive a grant of £2,875
  • Premises with a rateable value of over £51,000 will receive a grant of £4,310
  • An upper limit of £21,000 applies to businesses operating multiple premises

If you have more than one qualifying premises, you will need to make a separate application is required for each each of them.

How will it be paid?

This fund will be channelled through local authorities to eligible businesses.

Apply online

Business closure online form

Business hardship fund

Who is the funding for? 

This grant provides hardship relief to:

  • hospitality businesses and gyms unable to operate group classes and who are required by the regulations to operate in a restricted way
  • producers/wholesale businesses supplying primarily perishable supplies to hospitality businesses required by the regulations to close or operate in a restricted way and who are able to evidence a 25% reduction in turnover during the brake period.
  • premises with a rateable value of up to and including £51,000 will receive a grant of £1,440
  • premises with a rateable value of over £51,000 will receive a grant of £2,155
  • an upper limit of £14,000 applies to businesses operating multiple premises

A separate application is required for each qualifying premises.

How will it be paid?

This fund will be channelled through local authorities to businesses who meet the eligibility criteria. Payments will be made within three working days of notifying you of our decision.

Apply online

Business hardship online form

Tourism and hospitality guidance

The Scottish Government has published guidance relating to the tourism and hospitality sector.

Guidance on test and protect data gathering

To assist contact tracing as part of NHS Scotland's Test and Protect service, the Scottish Government has published guidance to support businesses with data gathering. Full details can be found on the Scottish Government's website.

Business gateway back to business webinars

Business Gateway is hosting a regular programme of webinars. Find out more and book Business Gateway Webinars.

Latest guidance on safe operation of businesses during COVID-19 

In light of recent UK and Scottish Government announcements about resumption of some business activity.

New guidance 

The Scottish Government has published the initial workplace sector guidance for easing lockdown restrictions. The guides published are for  manufacturing retail with linked customer guidance and  consideration on how people can safely return to work.

They include advice on equipment and services needed to create the conditions for safer workplaces and detailed steps required for businesses to consider for reopening.  Our Regulatory Services and Business Support  teams will provide the necessary business support and regulation during the easing of lockdown restrictions . 

Until then, current restrictions remain in place, and we ask all businesses to remain patient and only plan to open when permitted to do so while sticking to Scottish Government health advice 

Businesses must be guided by The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020 as amended. This details:

  • businesses which must close
  • businesses which can operate subject to restrictions

Businesses not mentioned above must implement physical (social) distancing for staff and customers.

Before you contemplate re-opening

You must be able to demonstrate and give confidence to your workforce that they can consistently practice safe infection prevention and control and comply with all other standard health and safety requirements. 

If you are unable to implement these additional controls, you should stop operating and seriously consider closing the business until such time as the additional control requirements are relaxed.


Complaints regarding businesses will be investigated by East Ayrshire Council and may result in a Prohibition Notice preventing further operation.

Practical aspects for you and your employees 

  1. The importance of regular effective hand washing by employees.
  2. Implementing social distancing measures.  Everyone working in the business should ensure social distancing is adhered to.  Control measures can include staggering shifts, changing the layout of offices to ensure 2m distancing is maintained.  Also removing communal facilities or staggering breaks on a rota. Social distancing is as important at break times and travelling to and from work with your colleagues.
  3. Enhanced cleaning and disinfection procedures.  Proper clean downs between shifts, of surfaces and equipment and enhanced cleaning of touch points. Contactless payments where possible.

Further information

For specific advice on whether your business is permitted to be operating can be obtained by emailing our Environmental Health or Trading Standards teams.

For additional guidance on social distancing or to access a broader range of business support mechanisms available from East Ayrshire Council please email our Economic Development team.

Scottish Government support for the newly self employed


From today 4 May, HM Revenue and Customs (HMRC) will begin contacting customers who may be eligible for the government’s  Self-Employment Income Support Scheme (SEISS).

Those who are eligible will be able to claim a taxable grant worth 80% of their average trading profits up to a maximum of £7,500 (equivalent to three months’ profits), paid in a single instalment.

HMRC is also inviting customers, or their agents, to  go online and check their eligibility for SEISS.  You can read more here

Further information for self-employed

Coronavirus job retention scheme

Under the Coronavirus Job Retention Scheme, all UK employers can access support to continue paying part of their employees’ salary for those employees that would otherwise have been laid off during this crisis.  Read more on the UK Government support.

The  Coronavirus Business Interruption Loan Scheme (CBILS) has also opened for applications. It supports term loans, overdrafts, invoice finance and more. It can provide facilities of up to £5 million for smaller businesses across the UK who are experiencing lost or deferred revenues, leading to disruptions to their cashflow.

Business scams

The spread of coronavirus means more people are working from home than ever before. This provides fewer opportunities to talk to colleagues, a different work environment  and may result in increased stress.

Criminals have taken advantage of these changes to target employees who are more isolated from colleagues, in order to gain sensitive information or make payments. They will also try to gain access to business devices and networks and everything stored on them. Scams include:

  • fake COVID-19 grant payments
  • tax refund frauds
  • false invoices for face masks

The increased risk for businesses has led  National Trading Standards to encourage more businesses to join  Businesses Against ScamsThe initiative provides free tools for businesses to help upskill and train their workforce, through free online training modules that will help staff identify and prevent potential scams. 


We provide free practical advice from specialist HR and financial management consultants via the beReady programme, delivered remotely and addressing what employers should be doing now to look after their employees and to safeguard the future of their businesses.

Existing beReady projects will continue to be delivered and new projects supported, with all consultants working directly with companies via telephone, Skype, Go ToMeeting or other remote communication tools.

Please email enquiries to

Watch this short webinar by Business Gateway on the practical steps you can take just now to help you plan for any disruption.

Scottish Enterprise has issued this advice on business continuity.

Public houses/restaurants offering takeaway service 

Many public houses and restaurants do not currently have planning permission to operate as takeaway premises selling food and drink for consumption outside the premises.  

Given the current situation however, it is vital that support is given to these businesses to allow them to maximise opportunities to maintain a revenue stream and avoid potential closure. Similarly, having local businesses providing takeaway services will enable members of the public to order goods and services with minimum exposure to risk of infection from coronavirus. 

The Scottish Government has stated that, during the current exceptional circumstances, planning authorities should not seek to undertake planning enforcement action which would result in unnecessarily restricting public houses and restaurants from providing takeaway services.

All of this will be reviewed after three months, and it would be the Scottish Government’s intention to withdraw it once the immediate urgency has passed.

Read further advice from Environmental Health

Health and safety guidance posters

Download and print these guidelines for your business:

Retailer distribution restrictions relaxed to ease delivery pressures

Many supermarkets, other retailers and distribution centres are subject to controls which restrict deliveries from lorries and other delivery vehicles to set hours. These include planning conditions, which are necessary to make the development acceptable to local residents who might otherwise suffer from traffic, noise and other local amenity issues as a result of these deliveries.     

Given the exceptional challenges facing the country from the coronavirus however, it is vital that deliveries of food and other essential products over the coming weeks can be made as quickly and safely as possible, minimising disruption to the supply chains on which our communities depend. The likely pressures on driver capacity mean additional flexibility is needed so that retailers can accept deliveries throughout the day and night where necessary.   

The Scottish Government has written to all Scottish Local Authorities advising that these restrictions should be temporarily relaxed. Read the letter (PDF 159Kb)  

Business rates relief and grants announced

The Scottish Government has announced a range of support that includes rates relief for Scottish businesses and grants for businesses in some sectors that are likely to be most affected. Read the details of Scottish Government £2.2bn support

Help with non-domestic rates

To help owners of non-domestic properties deal with the impact of Coronavirus, the Scottish Government has made changes to non-domestic rates (business rates) for 2020-21 and a one-off grant for business. Read more about non-domestic rates relief

Help with statutory sick pay

Employers with fewer than 250 employees will be able to reclaim Statutory Sick Pay (SSP) for employees unable to work because of coronavirus. This refund will be for up to two weeks per employee. Further assistance has been given in the recent UK Government budget including:

  • A refund covering up to two weeks SSP per eligible employee who has been off work because of COVID-19.
  • Employers with fewer than 250 employees will be eligible - the size of an employer will be determined by the number of people they employed as of 28 February 2020.
  • Employers will be able to reclaim expenditure for any employee who has claimed SSP. (according to the new eligibility criteria) as a result of COVID-19.
  • Employers should maintain records of staff absences and payments of SSP, but employees will not need to provide a GP fit note.
  • Eligible period for the scheme will commence the day after the regulations on the extension of Statutory Sick Pay to those staying at home comes into force.
  • The government will work with employers over the coming months to set up the repayment mechanism for employers as soon as possible.

Helpline and useful links

The Scottish Government business helpline number is 0300 303 0660.

The helpline is open Monday to Friday 8.30am to 5.30pm. Select option one to speak to the COVID-19 team.

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Contact Information

Business Support
Opera House
8 John Finnie Street
Telephone: 0330 678 1611 (Ayrshire Business Support Helpline)
Economic Development
Opera House
8 John Finnie Street
Telephone: 01563 503237
Council Headquarters
London Road
East Ayrshire
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)