New out of hours helpline number

From Monday 5 February our out of hours helpline number will be 0345 724 0000. Calls to this number will be charged at the local rate. 

This change is in line with Cabinet Office and Scottish Government directives which state that public sector organisations must have a contact number that is included in consumer call packages and must cost no more than a local call.

Callers who continue to dial the 0845 number for East Ayrshire Council will hear a recorded message, advising them to redial the 0345 number. The recorded message will be free of charge, and will run for a period of one year to support the transition of the old prefix code to 0345.

Please note that the joint Ayrshire out of hours number for Social Work remains the same. This number is 0800 3287758.