Coronavirus (COVID-19) Updates

The National Entitlement Card in East Ayrshire

NEC-GetyourNEC Logo

As part of the Customer First programme, the Scottish Government, East Ayrshire Council and other agencies have introduced the National Entitlement Card (NEC) to make it easier for people to access public services across Scotland using just one card. Visit the National Entitlement Card website for more details.

The National Entitlement Card delivers Scotland-wide free bus travel for older (60 plus) and disabled people.

Due to the current Covid-19 situation, our Customer Service Centres are still closed, changes have been made to how NEC requests are currently being accepted.

How to apply for a first time application

You can apply online at for your first Elderly, Disabled or Young Scot NEC card.

Applying online will reduce the amount of time it takes for your application to be processed and dispatched to you.

To complete the process online you will require the following:

  • An email address
  • A device with a camera or a webcam (computer/tablet/phone)
  • A photo driving licence OR a current passport OR a Yoti account

FAQ’s are available if you need support to apply online.

Alternatively, if you are unable to complete your application using, as you do not have a photo driving licence, current passport or a Yoti account, we will accept your application by email.

Please complete an NEC application form (Word) or NEC application form (PDF) and return it via e-mail to us, with your supporting documents to

All new applications must provide the following supporting documents:

  • Proof of person or referee form
  • Proof of address
  • Passport quality photo

If you are using your birth certificate as proof of person/age, you must send the Photo Referee Verifier Form (Word) or Photo Referee Verifier Form (PDF) to an approved referee for completion and return it with your application and supporting documents.

If you are applying for a disabled card, you must also provide proof of eligibility. For more information of eligibility, please visit the Transport Scotland website.

If you require help on how to complete the forms or return the supporting documents, guidance can be found at the bottom of the form or contact our Customer Services Team on 01563 554400.

Once we are in receipt of all acceptable documents to allow us to process your request, we aim for you to receive your card within 14 days.

We advise that you continue to check National Entitlement Card website for any updates.


Request a replacement or renew an expired card

Replacement cards can now be requested online for the following:

  • Lost or stolen cards
  • Faulty cards
  • Renewals
  • Change of address

Request a replacement National Entitlement Card 

Further information

Terms and conditions

For all National Entitlement Card terms and conditions, please visit the National Entitlement Card website.

Privacy policy

For details of the privacy policy please visit please visit the  National Entitlement Card website.

Contact Information

National Entitlement Card
Telephone: 01563 554400
Textphone: 01563 576167
Note: The NEC telephone number is available from 9am to 5pm Monday to Thursday and 9am to 4pm on Friday.