Factoring Complaints

The SPSO does not normally look at complaints about our factoring service. From December 2016, there will be a new route for these complaints: the First-tier Tribunal for Scotland (Housing and Property Chamber). They will work to resolve complaints and disputes between home owners and property factors. So if a factoring customer is still dissatisfied after our investigation stage, they can go to the First-tier Tribunal for Scotland (Housing and Property Chamber).

 

On conclusion of the Council’s Complaints Procedure, if you remain dissatisfied with the Council’s response, you may apply in writing to the First-tier Tribunal for Scotland (Housing and Property Chamber) for a determination as to whether the Council has failed to carry out its factoring duties or failed to comply with the Code of Conduct introduced by the Property Factors (Scotland) Act 2011.

An application form can be downloaded from their website First Tier Tribunal for Scotland.

 

 

Contact Information

First-tier Tribunal for Scotland
(Housing and Property Chamber)
4th Floor, 1 Atlantic Quay, 45 Robertson St
Glasgow
G2 8JB
Tel. No. 0141 3025900
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