We recognise that all members of the community have the right to receive a high standard of service and is committed to ensuring that no individual within the community is excluded from accessing services.
To fulfil our obligations, we will endeavour to communicate with all those who reside and work in East Ayrshire in a form that is easily understood.
We have arrangements in place to assist non-English speaking customers with translation and interpreting services.
Telephone interpreting service
The telephone interpreting service ensures that any non-English speaking customers entering any of our public offices has a means of communicating with our staff. The service works by connecting to an interpreter via the phone which is then passed back and forth between the customer and staff member.
Telephone interpretation is usually only used to deal with brief enquiries or to arrange appointments for face to face interpretation.
Occasionally the need will arise for a personal interpreter to assist in conducting interviews with our clients. We will be happy to arrange this for you but would ask that you give as much notice as possible if you require this service.
Translation of documents
We do not routinely translate our documents and leaflets into foreign languages. However, if you would like to have any of our documents translated into any language, we will be happy to do this on request.
In addition to spoken language translation, we also provides sign language interpreters, transcription into Braille, and Audiotape/CD/MP3 across the Council.