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National Entitlement Card for young people - FAQs



The Young Person's National Entitlement Card is free to anyone residing in Scotland who is aged 11-25.  You will be provided with a National Entitlement Card with a Young Scot and PASS hologrammed logo (unless you have opted out).


Your National Entitlement Card is your access to all the great discounts, young people information and benefits of Young Scot and also acts as an accredited Proof of Age card (if the PASS hologram is on your card). The hologram means you can get access to most age restricted goods appropriate to your age, for example, purchasing of DVDs and computer games, access to nightclubs and more.


You are the only person allowed to use your National Entitlement Card. It is not transferable. Allowing someone else to use it is fraud and may lead to the card being cancelled and your entitlement to use Scotland-Wide Free Bus Travel being withdrawn. Travel using a National Entitlement Card is subject to the normal regulations and conditions of carriage of the bus operators concerned. Your card gives you the same rights as enjoyed by any fare-paying passenger.  You will find the full terms and conditions under further information.

How much does it cost?

It’s FREE. There is no cost for the Young Person's National Entitlement Card. However, you may be asked to supply a passport size photo. We reserve the right to charge a fee in the future.

What does the new National Entitlement Card look like?

Young Scot Card web - October 2016

On the front will be:

  • Your photograph
  • Date of birth (should have a pink strip)
  • A local authority, Young Scot and PASS logo
  • Card expiry date

Some cards will have other symbols displayed on the card, each symbol represents a different concession.

Where can I find travel information to help me plan my journey around Scotland?   

Traveline Scotland provides journey planning information for people wanting to use public transport to get around Scotland.

What if my card is lost, damaged or stolen?

Contact our Customer Services Team who will arrange for a replacement to be issued. It is not necessary to complete a new application form.

My personal circumstance or details have changed, what do I do?

There are three situations where your circumstances may change that you must report to us:

  • You have moved house
  • Your name has changed
  • Your concessionary travel entitlement has changed  

In order to confirm the change in circumstances, please call in to your local Customer Service Centre with documentary evidence.

Where either your name or entitlement has changed, we will produce a replacement card for you free of charge and send it directly to your home address. In the meantime, you can continue to use your existing card for travel purposes. Where your address has changed, you can continue to use your card and we will update our records with your new details.

How do I update my photograph?

If you would like to update your photograph on your card you must use the standards that apply to a passport photograph. For example, it should be recent (taken within the last month), undamaged, of you on your own, sharp focus and clear, no sunglasses or heavily tinted glasses. The standards can be found on the Directgov passport services website.

Once you have your photo you will have to take it along, in person, to your local Customer Service Centre where staff will check your details and if accepted update your card.  A new card will then be posted to your home address, please note that photographs will not be returned.

Contact Information

National Entitlement Card
Telephone: 01563 554400
Textphone: 01563 576167
Note: The NEC telephone number is available from 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.00pm on Friday.