Coronavirus (Covid-19) Updates

The National Entitlement Card in East Ayrshire

As part of the Customer First programme, the Scottish Government, East Ayrshire Council and other agencies have introduced the National Entitlement Card (NEC) to make it easier for people to access public services across Scotland using just one card. Visit the national entitlement card website for more details.

NEC cards production stopped

Due to COVID-19, no NEC cards are currently being produced. Please see information below from the National Entitlement Card Programme Office (NECPO):

It has been decided to stop NEC production temporarily from 5pm Friday 27 March. At this stage, it is anticipated that this shutdown will be until after Easter.

We therefore have to advise that until otherwise notified, no NEC applications will be processed, and no replacement or renewed cards will be sent out. No ferry vouchers will be sent out.

All cardholders and applicants should be advised that during the current emergency, there may be an extended delay in issuing cards. NECPO will update and social media accordingly.

Transport Scotland are working with partners in the bus industry to ensure that eligible passengers are not denied access to essential travel and further information will be provided in due course.

These restrictions will remain in place for the time being and will be continually reviewed over the coming weeks.

We advise that you continue to check National Entitlement Card website for any updates.

How to apply

For further details and information on how to apply select one of the following links:

Terms and conditions

For all National Entitlement Card terms and conditions, please visit the national entitlement card website.

Privacy policy

For details of the privacy policy please visit please visit the  national entitlement card website.

Contact Information

National Entitlement Card
Telephone: 01563 554400
Textphone: 01563 576167
Note: The NEC telephone number is available from 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.00pm on Friday.