Apply online

Trusted-Trader-landscapeWe will promote the scheme to local consumers on our website, social media and local press.

When you join, we will provide you with marketing materials that you can use at your premises and on vehicles, stationery, and website to show potential customers that you are a member of the Trusted Trader scheme.

Being a member of the scheme is a good way of showing potential customers that you are a reliable business that has made a commitment to treat customers fairly.  You will also have access to Trading Standards expertise to help you understand and comply with consumer protection legislation.

 In 2011, Dundee City Council Trusted Trader scheme carried out a survey of their members with the following findings:

  • 94% of respondents confirmed that membership of the Trusted Trader scheme had helped their business.
  • 86% said membership had helped them attract new customers
  • 90% of respondents believed the scheme to be quite valuable to their business

Who can join

The scheme is primarily aimed at the home improvement sector. Businesses must be based in East Ayrshire or must be able to show that a reasonable proportion of their business is carried out in East Ayrshire.

How much will it cost?

The scheme is free to join until March 2020. After this, the annual fee will be £200 plus VAT.

All fee revenues will go to help cover costs of operating the scheme, such as maintaining the online database and feedback system, ongoing advertising and promotion to the public.

Fees are payable, on a pro rata basis, at the time of the initial acceptance to the scheme.

  • membership fees are revised annually
  • price includes website entry and data processing for the first 50 feedback forms received per annum. Members may have to pay processing charges for additional forms that are returned for processing.
  • use of Reference line mobile device applications is included in the membership fee
  • access to the Trusted Trader's website is free to consumers
  • where membership is revoked, or a member withdraws from the scheme there will be no refund of any membership fees paid or reimbursement of costs incurred by the business as a result of removal or withdrawal from the scheme

How to join

The easiest way to apply to join the Trusted Traders scheme is to complete the undernoted form or alternatively, download an application form (PDF 598Kb).

  • Section A
    Ownership details/Applicants Details
  • Please tick the box that applies to you
  • Name
  • Address


Contact Information

Trading Standards Service
Civic Centre South
John Dickie Street
Telephone: 01563 576790 (Option 5)