Electronically Accessible Council

Success Stories

Below are listed just some of the success stories and case studies that East Ayrshire Council have implemented over the last few years.

March 2007 - Customer Satisfaction Rating TOP in UK!

EAC Website users' feedback puts our website in top position in terms of customer satisfaction.

More information on this page.

East Ayrshire Council Website wins a National Award!

Excellence Awards Ceremony

On 27 October 2005, the Council held its inaugural Excellence Awards Ceremony to recognised success within the Council. IT Services won the award for “Innovation” for its Customer Contact Gateway project. The Customer Contact Gateway is part of the Council’s Customer First programme to improve customer services across the Council. The project took a unique approach to service delivery, using internet technology to allow staff in the Local Offices to make full use of information from our award winning website and departmental information systems. This has lead to an increase in the number of services that can be obtained from our Local Offices as well as allowing us to introduce a Distributed Contact Centre network and Customer Self Service enquiries. East Ayrshire Council is the first Council in Scotland to offer creation of a Customer Account and subscription to a variety of services via the internet. The innovative way the problems of data access, information security and usability have been tackled will allow us to expand this project to deliver many more services electronically in the future. View Our CCG pages.

SOCITM / SPIN 2005 Award

The Society of IT Management (SOCITM) rated East Ayrshire Council's website as top local authority website in Scotland, in it's annual Better Connected website survey. Subsequently, the Council won the prestigious SPiN / socitm national award for Best Scottish council website.

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Website Business Info Is A Winner

East Ayrshire Council is delighted with a recent national accolade for its online business information. The Council’s website was placed among the top five Scottish local authority sites in a study carried out by the Society of Information Technology Management (SOCITM). The result is a reflection of the importance placed on business development by the Council and its commitment to delivering access to services and information online. View our Business pages.

Planning Webpages

East Ayrshire Council Planning & Building Standards have been awarded joint 5th place of all 32 Scottish Local Authorities for their electronic Planning & Building online internet services in a recent survey announced by the Office of the Deputy Prime Minister. Using web technology members of the public can view a range of information contained in Planning & Building Standards IT systems, plans and publications from their own home pc.

Anyone with access to the internet can download application forms and range of guides and advice to assist with planning or building warrant applications. Weekly lists of planning applications and links showing planning reports prepared for Council Committees offer a comprehensive search to find out what development proposals have been approved by the Council. Planning application sites can also be viewed on maps. The full local plan is also available with online maps showing future development and development opportunities East Ayrshire.

Planning, Development and Building Standards Division are committed to e-planning and building online and will be making more services accessible in the future.

Select here to view our Planning pages

CCG and e-payments

East Ayrshire Council has developed a system whereby information is made available via common web pages, from many different systems without the user having to know where the information is stored or having to sign onto different systems to get access to that information. On-line facilities also allow Council bills to be paid over the Internet.

View the case study featured in the COSLA newsletter...

Dalmellington & Drongan Area Centres

Area centres provide a range of council, health and police services all under one roof, with the Dalmellington Area Centre being the first of its kind in Scotland serving over 11,000 people within the Doon Valley. Births, deaths and marriages can be registered at the centre and a marriage suite is also available.

Online Public Access Computer Booking Service

NetLoan is East Ayrshire Council's Public Access Computer Booking Service. From the council website users can book a session on East Ayrshire Library's Public Access computers.

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Find My Nearest - Web Maps

East Ayrshire Council's Web Mapping system is being developed as an easy-to-use facility providing online access to street maps of East Ayrshire and locations of Council facilities (such as libraries, schools, local offices and information points, together with relevant opening hours, services available and contact details for each location). Details of planning applications and Council plans can also be accessed.

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SOCITM 2003 Award

The Society of IT Management (SOCITM) rated East Ayrshire Council's website as one of the top 3 local authority sites in Scotland, in it's annual Better Connected website survey.

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Video Conferencing

The pilot project has resulted in a total of 14 locations in East Ayrshire having VC facilities over the Council's network, as well as to external organisations. Plans are underway to roll out the VC facilities to empower local groups. The first major event to utilise VC was the recent EASY (East Ayrshire Strategy for Youth) conference which involved 3 centres and representatives from the Council and youth organizations.The event gave the young people of Cumnock and Doon Valley the opportunity to ask Council representatives questions relevant to their area and their peer group.

Big Mobile

This service enables young people to keep up to date with “What’s On” by joining the council's text messaging service. Users text “leisure mailing” to 07786 206 000.

Shortlees & North West Kilmarnock Learning Centres

These new facilities provide high quality learning opportunities with state of the art computing facilities offering computer courses and other classes that are taught by trained, experienced tutors. The vast majority of courses are offered free.

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MGF1 Newsletter - Closing the digital divide

MGF2 Newsletter 1 - the continuing story

MGF2 Newsletter 2 - MGF2 Projects

MGF2 Newsletter 3 - Case Studies