Electronically Accessible Council

East Ayrshire Council Website wins a National Award!

East Ayrshire Council website is officially the best council website in Scotland!
At a ceremony in Loughborough on 19th May, officers representing East Ayrshire Council received the SPiN / socitm award for best website in Scotland.
This prestigious award came hot on the heels of the socitm Better Connected 2005 report which rated East Ayrshire’s website as the only Transactional council website in Scotland.

Better Connected 2005 Report

The Society of IT Management (SOCITM) has rated East Ayrshire Council's website as one of the top local authority website in Scotland, in it's annual Better Connected website survey, the most professional, extensive and wide ranging survey of all local authority websites.

And we feature prominently in the list of Top 20 local authority websites in the UK!

This is the second time in 3 years East Ayrshire's website has been rated one of the top sites.

Note: East Ayrshire's website was adjudged to be the only *'Transactional' local authority website in Scotland.

TOP SCOTTISH SITES

The top five Scottish Council Sites are:
East Ayrshire (the only *Transactional Site)
South Ayrshire
East Dunbartonshire
City of Glasgow
West Lothian

SITE CLASSIFICATION

EAC's overall Site classification is now 'T' with an improvement noted from 2003/4. We have the only 'T' site in Scotland, and there are only 38 'T' sites in the UK out of 468 local authority websites.

The classifications are:

T = * Transactional Site
C+ = Content Plus
C = Content
P = Promotional

See also: Better Connected 2003

* 'T' is for transactional site. Essential content and selfservice
values drive the whole of such sites and
combine to offer a compelling user experience. Such
sites demand attention for their accessibility,
completeness, thoughtfulness and coherence. They
have developed more than one type of online
interaction (eg payment, applications, consultation,
bookings) and also offer examples of customer
recognition (eg ability to check outstanding council
tax balance, renew library books). They also provide
specific e-mail contacts for different service
enquiries and make widespread use of databases,
downloadable forms and online form filling (eg for
service requests, appointments). They routinely
utilise the potential of the Internet for joined-up
government (eg OFSTED reports listed alongside
schools listings, life event scenarios) and offer
unique examples of the application of the medium
in a local government context. - Extract from SOCITM Better Connected 2005.