Electronically Accessible Council

Your Questions Answered

Below are some of the most frequently asked questions about our electronic services.

"Being able to change your method of payment for council tax as i would have liked to change to direct debit."
We have two methods for setting up a Direct Debit which protect your personal information.  We can accept a signed Direct Debit mandate.  If you would like to request a mandate is posted to your home address please use the Contact Us form .  The alternative method is by telephone for paperless mandates.  All calls made through this method are recorded for your protection.  Details of how to contact us for a paperless mandate can be found at payment methods .  The Council takes the security of your personal information very seriously.  We strictly control data retention and accessibility.  For this reason we have not implemented an on-line Direct Debit mandate service. 

"I dont see why I have to input card details and name and address each time. should simply have to confirm last 4 didgits of card and everything else should be saved?"
The card payment handling software utilised by the Council does offer the feature of creating a store of card details for customers.  However, the Council has not implemented this at the moment for security reasons.  Recent high profile security breaches within large retail organisations have highlighted the potential risks.  The Council takes the protection and security of all personal information extremely seriously.  If demand for this type of storage is sufficient to justify the cost of implementation it may be reconsidered.  This year we will be implementing increased security introducing Chip and PIN hardware in our local offices and the use of the Card Security Code for customer not present and on-line transactions.  While this does not reduce the amount of keying required for a transaction, we hope it reassures customers that the Council is commited to offering as many services as possible in a cost effective and secure environment.

"Can I view and pay my Council Tax details online? Can I enquire on banding by postcode?
If you would like to view your Council Tax account details on-line you will need to create a Customer Account.  Full details on how to obtain a Customer Account and explanation of the benefits can be found here https://www.east-ayrshire.gov.uk/ccg/webforms/signup/customeraccount.aspx

If you would like to know the Council Tax banding for a property by postcode you will have to visit the Scottish Assessors Association website.  East Ayrshire Council does not assign bands to properties.  Links are available on our Council Tax pages and the direct link to the Assessors page is http://www.saa.gov.uk/ayrshire/ .  Note: East Ayrshire Council is not responsible for the content of external internet sites.

If you would like to know the charges that apply to each band in East Ayrshire please visit the Council Tax page http://www.east-ayrshire.gov.uk/finance/bands.asp .

For all Council Tax payment information please visit http://www.east-ayrshire.gov.uk/finance/payments.asp .  This page gives details of all payment options including on-line payments.