Neighbourhood Services
HOUSING
EAC PERFORMANCE INDICATORS 2001 - 2007
|
Response Repairs
|
|
Percentage
of Repairs Completed within Target
|
Category
|
2002/03
|
2003/04
|
2004/05
|
2005/06 |
2006/07
|
|
Emergency
|
83.3%
|
88.9%
|
87.0%
|
86% |
86.4%
|
|
Urgent
|
70.4%
|
74.5%
|
74%
|
75% |
70.6%
|
| Managing Tenancy Changes |
2002/3
|
2003/04 |
2004/05 |
2005/06 |
2006/07
|
|
Total annual rent loss due to
voids (expressed as a percentage of the total amount of rent due
in the year)
|
3.9%
|
3.1%
|
1.9%
|
1.8% |
1.6%
|
This indicator was amended in 2005 therefore there are no figures
for 05/06. The new performance indicator is detailed below.
Council House re-lets analysed by bands.
Not Low Demand stock
| Number of
houses re-let |
2004/2005
|
2005/2006
|
2006/2007
|
| Under2 Weeks |
n/a
|
15.5%
|
16.5%
|
| 2 to 4 Weeks |
n/a
|
30.8%
|
41.9%
|
| 5 to 8 Weeks |
n/a
|
32.7%
|
31.5%
|
| 9 to 16 Weeks |
n/a
|
13.8%
|
8.5%
|
| Over 16 Weeks |
n/a
|
7.2%
|
1.5%
|
| Average time to re-let |
n/a
|
59 days
|
31 days
|
Low Demand Stock
| Percentage of houses re-let |
2004/2005
|
2005/2006
|
2006/2007
|
| Under 2 Weeks |
n/a
|
12.2%
|
15.6%
|
| 2 to 4 Weeks |
n/a
|
23.3%
|
25.4%
|
| 5 to 8 Weeks |
n/a
|
25.0%
|
27.2%
|
| 9 to 16 Weeks |
n/a
|
19.6%
|
15.6%
|
| 17 to 32 Weeks |
n/a
|
10.1%
|
6.9%
|
| 33 to 52 Weeks |
n/a
|
5.4%
|
2.1%
|
| Over 52 Weeks |
n/a
|
4.4%
|
7.2%
|
| Average time to re-let |
n/a
|
102 days
|
139 days
|
| Rent Arrears |
2002/03
|
2003/04
|
2004/05 |
2005/06
|
2006/07 |
|
Current tenant arrears as a percentage
of the net amount of rent due in the year
|
7.8%
|
4.9%
|
4.6% |
4.3%
|
4.1% |
|
The percentage of tenants owing
more than 13 weeks rent at year end excluding those owing less
than £250
|
4.8%
|
1.3%
|
0.9% |
0.8%
|
0.7% |
| The proportion of tenants giving up their tenancy during the year that were in arrears |
n/a |
n/a |
n/a |
n/a |
60.75% |
| Average debt owed by tenants leaving in arrears as a proportion of the average weekly rent |
n/a |
n/a |
n/a |
n/a |
|
| Proportion of arrears owed by former tenants that were written off or collected during the year |
n/a |
n/a |
n/a |
n/a |
22.06% |
| Council House Sales |
2002/03
|
2003/04
|
2004/05
|
2005/06
|
2006/07 |
|
Percentage of house sales completed
within 26 weeks
|
N/A
|
36%
|
56%
|
63%
|
93.3% |
| Average time to sell in weeks |
25
|
31
|
28
|
26
|
20 |
This indicator was ammended in 2003 therefore there are no figures
for previous years.
| Homelessness |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
|
Number of Households assessed as homeless or potentially
homeless |
762
|
874
|
911
|
851 |
Average time between presentation
and completion of duty |
6.3 Weeks
|
9.3 Weeks
|
11.4 Weeks
|
16.6 Weeks |
|
Number
of cases reassessed as homeless or potentially homeless within 12
months of a previous case |
23%
|
20.3%
|
9.2%
|
11.6% |
This indicator was ammended in 2003 therefore there are no figures for
previous years.
Housing Service Performance Indicators
2004 - 2005
Housing Service Performance Indicators 2006
Comparitive Performance
Indicators 2006
|
