Neighbourhood Services
HOUSING
PAYING YOUR RENT
 Your
rent is due to be paid every week but you can arrange to pay your rent
every fortnight or month if this is how you prefer to pay. Please note
that rent is due in advance and arrangements to pay outwith the weekly
cycle should take account of this.
Methods of Payment
- You can pay by cash or cheque at any local office (see addresses
and opening times below).
- You can pay by standing order through your local bank. Just fill
in the standing order request form and return it to the Rent Accounting
Team at Holmquarry House, Holmquarry Road, Kilmarnock, KA1 4EP.
- You can pay by Debit Card or Credit Card at local offices or by telephone
on 01563 574057. If paying by phone, please have your rent account
number and debit / credit card number handy.
- You can pay by Direct Debit through your bank account. Contact the
Rent Accounting Team on 01563 555510 or 555542 at Holmquarry House,
Holmquarry Road, Kilmarnock, KA1 4EP and they will send you the appropriate
forms.
- You can also post a cheque or postal order to the Council. Remember
to cross your cheque and make it out to East Ayrshire Council.
- Pay your rent online. If paying online, please have your rent account
number and debit / credit card number handy.
Find your nearest
Local Council Office
Problems paying your rent?
If you are having problems paying your rent, please contact your
local office or arrange to speak to your housing officer. You may
be eligible for benefits and we will make realistic and affordable
arrangements to help you pay off any arrears you have.
We can also help you get in touch with a Welfare Rights Officer who
will help you claim any rebates or benefits that you are entitled
to. They will also help you to manage your income better.
Rent Arrears Frequently Asked Questions
Legal Action
If you don’t make an arrangement to pay off rent arrears, or if you
fail to keep to an arrangement then the Council will take Court Action.
This could result in the Council arresting your wages or even eviction
from your home.
Independent Advice
There are other agencies who can help you claim Housing Benefit and
give you advice on managing debt.
 East
Ayrshire Citizens Advice Bureau
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