Neighbourhood Services

HOUSING

UPGRADING OF KITCHENS - NOTES FOR GUIDANCE

Some of Your Questions Answered

When Will Work Start?

The contractor will issue notification 7 days before work is due to start.

What Works are Involved?

Works will include:

• renewal of kitchen units
• renewal of sink
• renewal of worktops
  

There may be some alterations to the layout of your kitchen. This will be discussed with you prior to works taking place.

How Long will the works take to Complete?

The works will generally take no longer than 3 days, however temporary use of your cooker and kitchen sink will be provided at the end of each working day.

Will I be expected to Empty Kitchen Units and remove Personal Belongings?

Yes. The contractor will supply crates for you to transfer the contents of your existing units into. These crates will be stored in an adjacent room within your home.

The contractor will check, disconnect and relocate washing machines, cookers, fridges, dryers and other heavy kitchen appliances.

Will I Need to Uplift Carpets/Floor Coverings?

The contractor will lift carpets/vinyl but cannot be held responsible for any damage to carpets or vinyl which are stuck down or fixed with carpet tacks.

If you wish to retain your existing floorcovering you may wish to uplift yourself and store for re-use.

Will I have Hot and Cold Water while the work takes place?

Your water supply will be turned off for the installation period. You will have to make alternative arrangements for drinking water/domestic water and toilet provisions during this time. i.e. filling containers for drinking water and buckets for toilet flushing.

Do I have a Choice of Units?

You will get a choice of 6 different schemes of kitchen drawer fronts and doors.

There will also be a limited choice of the colour for any ceramic tiling.

This will be explained to you by the contractor and/or Contract Administrator prior to the work commencing.

Will my central heating be affected?

Depending on the layout of your new kitchen, radiators/storage heaters may have to be repositioned and your central heating may have to be switched off during this time.

Will the work affect my existing decoration?

These are major works involving complete renewal of your kitchen including alterations to layout, wiring, plumbing and the provision of new units, sinks and work surfaces.

Obviously all reasonable care will be taken but your decoration will still be seriously affected and to assist you, an allowance of £80 will be provided.

Vouchers will not be provided if you are in rent arrears and in such case, the amount will be credited to your rent account.

Can I have my own Taps/Mixer unit re-fitted?

Any taps/mixer unit fitted to an existing sink that you wish to retain can be refitted by the contractor but the responsibility for its future operations and maintenance will remain with yourself.

If the taps/mixer unit does not meet current regulations or British Standards they will not be refitted.

If you require any further assistance in connection with your upgrade please do not hesitate to contact East Ayrshire Council's Customer Support Section on 01563 555420.

Office Hours:-

24 Hour Helpline