Neighbourhood Services

HOUSING

Re-Roofing Works To Your Home

The following is a general guide to the works. The actual works to your home will depend on the house type.

•  Scaffolding will be erected around the perimeter of your home to allow works to be carried out.

• Your home will be protected during the works although there may be some disturbance during erection of the scaffolding and protection of the windows and doors.

• All chimneys will be removed (if necessary/possible) which will include the gas fire in your home being removed and refitted to check the flue. The flue for the gas fire will be refitted to a ridge vent.

• The existing slates/tiles and guttering on the roof will be removed and replaced with an appropriate new roof finish and guttering.

THE CONTRACTORS RESPONSIBILITIES

•  Notice of works – the Contractor must give you a minimum of 7 days notice in writing of the date the works will commence to your home.

•  Contacts – the Contractor must provide a contact person, telephone numbers and an emergency contact number for out with working hours.

•  Tidiness – the Contractor is required to protect your home and garden by using protective sheets, not stacking materials and also cleaning and brushing up after the operation.

•  Working hours – the Contractor can only work in homes between 8am and 6pm Monday to Friday unless with the permission of both the householder and the Council.

•  Identification – all the Contractor's employees and Council employees will carry identification and they must show it to you before entering your home.

• Emergencies – the Contractor is responsible for his workmanship for one year after installation and they should be contacted for any fault or repairs until then.

•  Insurance – the Contractor carries all required insurance. However, it is recommended that you have your own insurance to represent you in any claim or dispute and it is advisable to take all reasonable measures to protect your belongings from accidental damage.

YOUR RESPONSIBILITES

•  To allow access for the works.

•  To remove any important plants or shrubs from the perimeter or face of the building where they may be affected by the scaffolding and heel them in elsewhere until the works are complete.

•  To notify our Housing Investment Programme Team of any unavoidable access problems such as holidays or hospital appointments.

To advise visitors and members of the household that the works are taking place and to exercise the care required to avoid accidents.

Should you have any further enquiries please contact our Housing Investment Programme Team (01563) 576665 or 554847 Monday – Thursday 9am – 5pm , Friday 9am – 4pm .

In case of emergency outwith the above office hours, please contact our Helpline on:

0845 7 24 00 00

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