Neighbourhood Services

HOUSING

Replacement Door Entry System Including Steel Security Entrance Doors At The Common Entry To Your Block Of Flats

The following is a general guide to the works. Works will involve:-

•  Replacement of existing door entry system including hand sets in each flat.

•  Replacement of entrance door/s with steel security door/s.

THE CONTRACTORS RESPONSIBILITIES

•  Notice of works – the Contractor must give you a minimum of 7 days notice in writing of the date the works will commence in your home.

•  Contacts – the Contractor must provide a contact person, telephone numbers and an emergency contact number for outwith working hours.

Carpets and furniture – it is the Contractors responsibility to lift and relay floor coverings and remove and replace heavy furniture, if necessary, to allow the works to be carried out, (see also your responsibilities ).

•  Tidiness – the Contractor is required to protect your home by using clean dustsheets and also clean and brush up after each operation.

•  Floorboards – the contractor will ensure that any lifted floorboards are not left up overnight and that all required warning signs are displayed. The Contractor will screw down all lifted floorboards on completion of the works.

•  Working hours – the Contractor can only work in homes between 8am and 6pm Monday to Friday unless with the permission of both the householder and the Council.

•  Identification – the Contractor's employees and Council employees will all carry identification and they must show it to you before entering your home.

•  Warranty – the Contractor is responsible for the works involved for one year after installation and they should be contacted for repairs until then.

•  Insurance – the Contractor carries all required insurance. However, it is recommended that you have your own insurance to represent you in any claim or dispute and advisable to take all reasonable measures to protect your belongings from accidental damage.

YOUR RESPONSIBILITES

•  To allow access for the works.

•  To empty any furniture to be moved, empty any cupboards required for access and remove light articles and ornaments to a safe location. If you are unable to carry this out please phone our Housing Investment Programme Team who will arrange for an officer to visit to discuss/arrange.

•  To notify our Housing Investment Programme Team of any unavoidable access problems such as holidays or hospital appointments.

To advise visitors and members of the household that the works are taking place and to exercise the care required to avoid accidents.

Should you have any further enquiries please contact our Housing Investment Programme Team (01563) 576665 or 554847 Monday – Thursday 9am – 5pm , Friday 9am – 4pm .

In case of emergency outwith the above office hours, please contact our Helpline on:

Find your nearest Local Housing Office

24-Hour Helpline