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Neighbourhood Services

HOUSING

HOUSING OPTIONS GUIDE - APPENDIX B

WHERE TO GET GOOD HOUSING INFORMATION AND ADVICE

AREA HOUSING OFFICES

KILMARNOCK NORTH AREA
Housing Office (North West Team)
54-56 Western Road
Kilmarnock
KA3 1LB
Telephone 01563 555670
Fax: 01563 538001

AREAS COVERED: Altonhill, Dunlop,
Fenwick, Kilmaurs, Knockinlaw,
Longpark, Lugton, Onthank, Stewarton,
Waterside.

Housing Office (Central Team)
Civic Centre North
John Dickie Street
Kilmarnock
KA1 1BY
Telephone 01563 576619 & 576620
Fax: 01563 576659

AREAS COVERED: Bonnyton,
Crosshouse, Gatehead, Knockentiber,
London Road, Longpark, New Farm
Loch, Scott Road, Town Centre, and
Woodstock

KILMARNOCK SOUTH AREA
Housing Office (Kilmarnock South
Team)
64/66 Caprington Avenue
Kilmarnock
KA1 4SQ
Telephone 01563 544103
Fax: 01563 554117

AREAS COVERED: Bellfield,
Riccarton East, Riccarton West and
Shortlees

Housing Office (Irvine Valley Team)
51 Academy Street
Hurlford
KA1 5BU
Telephone 01563 554668 & 554659
Fax: 01563 554665

AREAS COVERED: Crookedholm,
Darvel, Galston, Hurlford, Moscow,
Newmilns and Priestland

CUMNOCK AND DOON VALLEY AREA
Housing Office (Cumnock Team)
25 Ayr Road
Cumnock
KA18 1EA
Telephone 01563 555440 & 555441
Fax: 01563 555421

AREAS COVERED: Auchinleck,
Catrine, Cumnock, Logan, Mauchline,
Muirkirk, New Cumnock, Skares, and
Sorn.

Housing Office (Doon Valley Team)
33 Main Street
Dalmellington
KA6 7QL
Telephone 01292 552892 & 552885
Fax: 01292 552932

AREAS COVERED: Dalmellington,
Dalrymple, Drongan, Drumsmedden,
Hayhill, Hollybush, Ochiltree, Patna,
and Rankinston

Housing Options
16 College Wynd Housing Options is a dedicated service for housing
Kilmarnock, KA1 1HN information and advice. It's offices also accommodate the
Telephone: 01563 554 554 homeless team and Supported Tenancies Team.
Fax: 01563 576 636
Citizens Advice Bureau
Citizens Advice Bureau, Kilmarnock
3 John Dickie Street
Kilmarnock, KA1 2BY
Tel: 01290 429500 Free, confidential, impartial and independent advice provided covering all tenure types.
Citizens Advice Bureau, Cumnock
77a Townhead Street
Cumnock, KA18 1LF
Tel: 01290 429500 Free, confidential, impartial and independent advice provided covering all tenure types.
Emergency Numbers
East Ayrshire Council
Office Hours 01563 576000
Out of Office Hours 0845 724 0000

Police

Kilmarnock 01563 505000
Cumnock 01290 306600
Ayr 01292 664000

 

OTHER HOUSING PROVIDERS
Atrium Homes
39/41 John Finnie Street
Kilmarnock
KA1 1BL
Tel : 01563 528816
Fax : 01563 525558
Key Housing Association
Savoy Tower, 77 Renfrew Street
Glasgow
G2 3BZ
Tel : 0141 332 6672
Fax: 0141 332 7498
Bield Housing Association
12 Somerset Place
Glasgow
G3 7JT
Tel: 0141 270 7200
Fax : 0141 331 2686

Link Housing Association
Abbeymill Business Centre
Mile End Unit 1005 / 1011
12 Seedmill Road

Paisley, PA1 1JS
Tel : 0141 840 6380
Fax: 0141 840 6381

Blue Triangle Housing Association
28 Bank St, Kilmarnock
Ka1 1ER
Tel : 01563 520144
Fax: 01563 550661
Margaret Blackwood Housing Association
Suite 102 Pentagon Centre
30 Washington Street
Glasgow, G3 8AZ
Tel: 0141 221 1606
Fax: 0141 227 2297
Cunningham Housing Association
42 Campbletown Drive
Kilmarnock
KA3 1JX
Tel : 01563 537755
Fax: 01563 571652
Shire Housing Association
Netherthird House, Netherthird
Cumnock
KA18 3DB
Tel: 01290 421130
Fax: 01290 428025
Hanover Housing Association
5 Newton Place
Glasgow
G3 7PR
Tel : 0141 353 1353
Fax: 0141 353 1393

Trust Housing Association Ltd
12 New Mart Road
Edinburgh
EH12 1RL

Tel:0131 444 1200

Fax: 0131 444 4949

Horizon Housing Association
Leving House, Livingston
EH54 6TN
Tel: 01506 424140
Fax: 01506 400052
West Of Scotland Housing Association
17 Portland Road
Kilmarnock
KA1 2BT
Tel : 01563 573636
Fax: 01563 573292

Irvine Housing Association
9 Glencraig Street
Drogan
KA6 7AS
Tel: 01292 59 1375
Fax: 01292 591646

 

Other Housing Agencies/ Advice Providers

AGENCY/ORGANISATION Address Contact Tel
START Project
Provide support, advice and assistance to
young homeless people between the ages
of 18-25 years.

42 Campbell Drive
Kilmarnock
Tel: 01563 54 9749

DiGS (Deposit Guarantee Scheme)

DiGS offers the guarantee of a deposit to private rented tenants, in the form of a bond, payable to landlords at the end of a tenancy as security against things like arrears, damage to property or removal of furniture by the tenant. The Rent Deposit Guarantee Scheme is managed by the Community Housing Advocacy Partnership (CHAP) and is funded by East Ayrshire Council and Ayrshire and Arran Health Board.

CHAP

Marlin House,

12 Heatherhouse Rd

Irvine

KA12 8HQ

Tel: 01294 313137

Fax: 01294 204296

Women’s Aid
Kilmarnock
Monday – Thursday 10am – 4pm
Friday 10am – 1pm

Cumnock
Monday – Thursday 10am – 3pm
Friday 10am – 1pm

66 John Finnie Street
Kilmarnock

30a Ayr Road
Cumnock

Tel: 01563 536001

Tel:01290 423434

East Ayrshire Community Mediation Service
Offers Community and Homeless Mediation to all residents of East Ayrshire. The service aims to reach an agreement with the two parties involved and offer practical solutions for the future.
146 High St
Irvine, KA12 8AH
Tel: 01294 314020
Fax: 01294 314021
Veterans Agency
The Veterans Agency provides advice and information to those affected by their service in the military.
Email:help@veteransagency.mod.uk Helpline: 08001692277
Textphone: 08001693458
Tel (Overseas): +44 1253 866043

East Ayrshire Citizens Advice Bureau, Kilmarnock

Free, confidential, impartial and independent advice provided, covering all tenure types

3 John Dickie Street, Kilmarnock, KA1 2BY

Tel: 01563 544744

Fax: 01563 571106

East Ayrshire Citizens Advice Bureau, Cumnock

Free, confidential, impartial and independent advice provided, covering all tenure types

77a Townhead Street, KA18 1LF

Tel: 01290 429500

Fax: 01290 429475

EAGA

Offers grants to help people living in privatly owned properties to improve their energy efficiency

Customer Services

Eaga Partnership

Freepost SCO 4421

Warm deal

0800 075 0150

Cebtral Heating Programme
Tel:0800 316 1653

Energy Efficieny Advice Centre Helps consumers use energy more efficiently. Tel:0800 512012

East ayrshire Care and Repair Service

The East Ayrshire Care and Repair Service offers advice and assistance to help home owners repaur, improve or adapt their home so that they can live in comfort and safety in their own community. this service is managed by Shire Housing Association.

Care and Repair Officer

Shire Housing Association Ltd,

Netherthird House,

Netherthird,

Cumnock, KA18 3DB

Tel: 01290 421130

or

01290428011

Fax:01290428025

HOMES

HOMES, the Housing Mobility and Exchange Service, manage similar schemes, which help people moving locally or nationally in the UK's sociaal housing sector.

  Tel: 0845 606 6161

Dial-a-Law

Law Society of Scottish Informal and Referral Service

The Law society of Scotland is the governing body for Scottish solicitors. The Society promotes the interests of the solicitors' profession.

Edinburgh Office

26 Drumsheugh Gardnes, Edinburgh EH3 7YR

Tel: 0870 545 5554

Scottish Executive

The Scottish Executive is the devolved Government for Scotland. it is responsible for most of the issues of day to day concern to the people of Scotland, including health, education, justice, rural affairs and transport for all resolved and reserved matters.

Victoria Quay

Edinburgh

EH6 6QQ

E-mail (Enquiries): ceu@scotland.gsi.gov.uk

General Enquiry Line: 0845 7741 741 or 0131 556 8400

Minicom:0131 244 1829 (service for the deaf)

Fax: 01397 795 001

Communities Scotland

Working with others to ensre decent housing and strong communities accross Scotland

South West Scotland

52/66 Newmarket Street,

AYR, KA7 1LR

Tel: 01292 611810

Fax: 01292 269095

INNIS - Age Concern

Offers free, independent advice and information to older people on all issues relating to private sheltered and retirement houaing in Scotland.

Causeway House,

160 Causeway,

Edinburgh, EH9 1PR

Tel: 0845 833 0250

Shelter Housing Aid Centre

Help and Advice about housng issues and legal rights

Glasgow Shelter Housinf Aid Centre. 1st Floor, Suite 2, Brackenridge House, 274 Sauchiehall St, Glasgow, G2 3EH

Tel: 0844 8935560

Fax:0141 332 7346

www.shelter.org.uk

Ownership Options

Specialises in Home Ownership issues affecting disabled peple in Scotland

The John Cotton Centre, 10 Sunnyside Edinburgh, EH7 5RA Tel: 0131 661 3400

Scottish Federatoin of Housing Associations (SFHA)

Supports the work of Housing Associaitons and cooperatives in Scotland

Glasgow

Pegasus House,

375 West george St, Glasgow

Tel: 0141 332 8113

Fax:0141 332 9684

East Ayrshire Council Advice Providers

SECTION Address Contact Tel
Housing Benefit

Civic Centre North
John Dickie St
Kilmarnock

Kilmarnock

Tel: 01563 544 744

Cumnock

Tel:01290 429 500

Energy Advice Energy Advice Unit
Development and Property Services
Technical Services
Lugar
Tel: 01563 555 224
Fax: 01563 555 235
Grants Section Civic Centre North
John Dickie St
Kilmarnock
Tel: 01563 576 662
Fax: 01563 554 879
Private Rented Sector Unit Civic Centre North
John Dickie St
Kilmarnock
Tel: 01563 578181 or 01563 554850
Fax: 01563 554843
Homeless Section 16 College Wynd
Kilmarnock
Kilmarnock:01563 554 554
Cumnock: 01563 555 443
Housing Options 16 College Wynd
Kilmarnock
Tel:01563 554 554
Fax: 01563576636
Antisocial Behaviour Service Civic Centre North
John Dickie St
Kilmarnock

Tel: 01563 576843

Fax: 01563 576659

Tenancy Support Team Kilmarnock

16 College Wynd

Kilmarnock

Tel:01563 554 554

Fax: 01563576636

Tenancy Support Team Cumnock 15a Glaisnock St, Cumnock

Tel: 01290 428426

Fax: 01290 428437

Social Work Reception Services & Anti poverty Team
  • Civic Centre, John Dickie St, Kilmarnock, KA1 2BY
  • 33 Main St, Dalmellington, KA6 7QL
  • Barmoral Road, Kilmarnock, KA3 1HL
  • 11 Cross St, Galston, KA4 8AA
  • 36 Ayr Road, Cumnock, KA18 1DW
  • Tel: 01563 576854

    Tel: 01292 552900

    Tel: 01563 528011

    Tel: 01563 820876

    Tel: 01290421444

    In Court Advice Service Kilmarnock Sheriff Court, Kilmarnock

    Tel: 01563 549367

    Fax: 01563 549341

    HMO's / Environmental Health

    HMO Implementation Officer

    Environmental Health, Western road, Kilmarnock, KA3 1LL

    Tel: 01563 554056

    Tel Alt: 01563 554022

    Fax: 01563 554040

    Throughcare Team

    Social Work Offices

    Barmoral Road, Kilmarnock

    Tel: 01563 554259

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