Neighbourhood Services
HOUSING
REPORTING REPAIRS
 East
Ayrshire Council provides a 24 hour repairs service to all tenants in
the area. The main aims of the service are to:
- Make sure the timescales for repairs are clear and are met
- Deliver a service that is flexible and reflects customers needs
- Meet legal obligations
- Respond quickly to reports of disrepair
- Provide a value for money service
The Council also runs a programme of ongoing maintenance which specifically
deals with improving homes over a longer period of time. This system is
called the Capital Programme and relates to jobs such as window replacement
and central heating upgrades. The capital programme is planned in advance
every year. You will be notified if your home is going to be included
in any of the programmes.
How do I report a repair?
It couldn’t be easier. You can telephone or call in at your local
office during office hours. You will be asked for your name, address,
and the nature of the repair. You will also need to tell us when we can
get access to your home.
Find your nearest
Local Housing Office
Will someone need to inspect the repair?
In most cases we won’t need to inspect the repair first. In some
cases a Housing Officer might need to visit you to be clear about what
the problem is.
How long will it take to do my repair?
That depends on the type of repair it is. To help us deal with the most
urgent repairs first we have three timescales that cover all types of
repairs. We also have a timescale to cover repairs to empty houses.
| Emergency |
Within 24 hours
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Used where there is a threat to life or limb or general well being
of tenants or where delay could have serious effect on property
or other people. Where there is an immediate risk to life or limb
arrangements will be made with the contractor to remove the danger
as quickly as possible.
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Urgent
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Within 3
working days
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Used where there is no immediate risk or threat to tenants but
where failure to act quickly could lead to risk for tenants or property.
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Planned
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Within agreed timescale
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Used where there is a defect needs repaired but there is no risk
to tenant or property. These repairs are grouped to form a programme
of work which is forwarded to the contractor. You will be notified
when the repair has been programmed and the contractor will provide
you with a date for carrying out the work.
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What repairs do the council do?
The Council are responsible for some repairs and tenants are
responsible for doing others. The following is a list of the repairs
the council does.
- Ceilings and floors
- Hot and cold water systems
- Sink, bath or shower, toilet and wash basin
- Central heating system
- Sold fuel fire bricks, fire back and boilers
- Gas supply, pipes and appliances
- Electrics
- Ventilation systems
- Stair lighting
- Plasterwork (not internal decoration)
- Kitchen fitments and work tops
- Dampness
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- The structure such as the wall, roof, chimney, windows, doors,
gutters and down pipes
- Drains
- Rubbish chutes and bin store
- Clothes poles
- Access Paths
- Stairs and common entries
- Boundary fences
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As a tenant, you are responsible for certain types of repairs.
This means that you will have to do the repair yourself. If you are at
all unsure give us a call and we will give you advice.
- Any things that you have added to your home
- Decoration
- Doors, hinges, drawers and shelves
- Pelmets, curtains, rails, coat hooks and pulley ropes
- Chimney sweeping
- Fireplace kerbs, tiles and ash pans
- Electric plugs and fuses
- Light bulbs, tubes and starters for fluourescent lighting
- Batteries for smoke detectors
- Plugs for sinks and baths
- Toilet seats and covers
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- Keys, door bells and name plates
- Garden and drive
- Clothes props and rotary drier lines
- Coal bunkers
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What happens if I caused the damage?
In cases where the tenant has caused damage to the house which is then
reported as a repair, the Council will usually do the repair but the tenant
will be asked to pay for the work.
Who do I contact in an emergency if the office is closed?
24-Hour
Helpline
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