Social Care & Health

Social Services

Comments and Complaints

Because of statutory requirements there is a separate complaints procedure in operation for Social Work services.

In the first instance, please speak to the staff responsible for providing the Social Work Service that has concerned you. They will try to resolve your complaint there and then.

If the complaint can't be resolved, or if you are unhappy with the response, you can have your complaint formally registered and dealt with confidentially.

If you wish to make a formal complaint, contact:

Service Manager
Commissioning & Review
Tel: 01563 573553

If you wish to comment on a particular aspect of the service, please contact the person responsible for providing that particular service.

* Please note all fields marked with an asterisk are required to be filled in before the form will be sent. 

	Complaints Form
*Your name: * Address: * Town: Auchinleck Bellsbank Burnton Catrine Coalhall Cronberry Crookedholm Crosshouse Cumnock Dalmellington Dalrymple Darvel Drongan Dunlop Fenwick Galston Gatehead Hollybush Hurlford Kilmarnock Kilmaurs Knockentiber Logan Lugar Lugton Mauchline Moscow Muirkirk New Cumnock Newmilns Ochiltree Patna Polnessan Priestland Rankinston Sinclairston Skares Sorn Stair Stewarton Waterside Postcode: * Contact Telephone: Your email:   Nature of query: formal complaint informal complaint comment Person representing: (leave blank if writing on behalf of yourself) Name: Address: Town: Auchinleck Bellsbank Burnton Catrine Coalhall Cronberry Crookedholm Crosshouse Cumnock Dalmellington Dalrymple Darvel Drongan Dunlop Fenwick Galston Gatehead Hollybush Hurlford Kilmarnock Kilmaurs Knockentiber Logan Lugar Lugton Mauchline Moscow Muirkirk New Cumnock Newmilns Ochiltree Patna Polnessan Priestland Rankinston Sinclairston Skares Sorn Stair Stewarton Waterside Postcode: Contact Telephone: * Person/Service/Establishment in which comment or complaint is about Nature of comment/complaint: Lack of Service Poor Service Refusal of Service Insufficient Service Other (please specify) * Please outline your comments or complaint here: Sending this form confirms that you have read and accepted the terms and conditions as laid out in East Ayrshire Council's Terms of Service.
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