Educational & Social Services
EDUCATIONAL SERVICES
Complaints Procedure
- Setting the Context
Customer Care
The Department of Educational
and Social Services provides a service to the public by way of maintaining
an education system designed to develop excellence in education and improving
opportunities for all through Quality, Equality, Access and Partnership.
There is a high level of commitment in all of our establishments to working
in an open and positive way with those who benefit from the service.
Everyone who lives and works
in East Ayrshire is a customer of the Department of Educational and Social
Services and therefore the complaints system will respond to a wide range
of individuals. Customers who raise genuine complaints are valued by the
Department and they should know that their complaints will always be taken
seriously. We will listen to you.
We value our staff
We value all our employees and the work that they do. Using feedback from
a complaints system will give us the opportunity to improve the service
and shape the policy of the Department. Staff will be aware of the benefits
of an effective complaints procedure and not feel threatened by it.
Formal mechanisms exist to
deal with grievances, complaints and disputes for staff. These have been
agreed nationally between the Scottish Executive, local authorities and
professional associations. Complaints of this nature are not covered here.
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