Educational & Social Services

EDUCATIONAL SERVICES

Complaints Procedure - What is a Complaint?

Definition

Complaints are not routine enquiries or requests about a service. A complaint is an expression of dissatisfaction, however made, which suggests failure by the Council to perform a function or provide a service in line with stated Council practices and policies.

Purpose of Complaint

A complaint gives us the opportunity to:

• put something right which has gone wrong
• to restore the service to the required standard
• to ensure that faults are acknowledged
• provide a remedy.