Educational & Social Services
EDUCATIONAL SERVICES
Complaints Procedure - Principles of the Complaints Procedure
The complaints procedure is built upon the following principles:
- Fairness
- Openness
- Partnership
- Transparency
- Based on Legal Rights, Including Right of Appeal
- Confidentiality - to protect all concerned
Taken together these principles create a system which is committed to
service improvement, and which protects the interests of everyone concerned.
It is based on your legal rights and the highest standards of public service.
All complaints and concerns will be investigated and action taken as a
result, wherever appropriate.
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