Development and Property Services

Roads and Transportation

ROAD LIGHTING FAULTS

Although the Council carries out regular inspection, faults inevitably occur between inspection periods. The Council’s ‘Roads and Lighting Faults’ service (R.A.L.F.) operates a 24 hour, 365 days a year freephone telephone service (0800 37 36 35) which members of the public can use to report roads or lighting defects. Faults may also be reported directly to the Roads and Transportation Division on 01563 576310 during normal office hours.

REPORTING FAULTS

Each lighting column has a number unique  to that street (see image)and although not essential, quoting this number when reporting any defect will allow the Council to pass the defect to its contractor quicker resulting in a better service.

Report a Lighting Fault now!

REPAIRING FAULTS

Lighting repairs are normally completed within 3 working days of being notified to the Council’s contractor, however there are occasions where this is not possible due to faults such as an underground cable fault or circumstances outwith the control of the Council such as a failure of the electricity supply. The response times for failures in Scottish Power electrical supplies are shown in the table at the end of this page.

Where works require an excavation in the footpath or road the Council is also obliged by law to seek public utilities information identifying the location of underground services prior to carrying out any works. This information typically takes 28 days to obtain and is in addition to the contractors normal repair time.

TARGET REPAIR TIMES

Accident damaged plant or exposed electrical wiring: attended and made safe within 2 hours.

Dark Lamps (single or two lamps in a row): attended and if possible repaired within 3 working days of being notified to the contractor.

Section of more than 3 and less than 10 lights out in a row: attended and if possible repaired, next day.

Section of greater than 10 lights in a row: If reported before 22:00 Hrs. attend and if possible repair within 2 hours. if after 22:00Hrs attend and if possible repair next day.

FAULTS OUTWITH THE CONTROL OF THE COUNCIL

Much of the Council’s older lighting equipment receives its electrical supply directly from Scottish Power PLC and cannot be repaired by the Council’s own maintenance contractor. In the event of failure of the electrical supply the Council must report this to Scottish Power PLC for repair. Defects are normally FAXED to Scottish Power PLC no later that the next working day.

SCOTTISH POWER PLC TARGET REPAIR TIMES

• urgent (e.g. Large section faults) Attend next working day or within 24hours.

• faults on service Attend within 10 Working days

• reconnections and transfers 10 working days