Committees

Social Work Complaints Review Committee

This committee no longer exists as of May 2007

Number of Councillors
*Two Councillors and one "independent person" who shall be Chair (3 a quorum).

Membership
*The membership (other than the Chair) shall be drawn on a rota basis from Members of the Social Work Committee subject to availability.  Chair to be selected on each occasion from a maintained pool of "independent persons" from outwith the Authority.

Terms of Reference
To examine objectively and independently the facts of a complaint, as presented by (i) the complainant, and (ii) officials, and to make recommendations to the Social Work Committee.

The following types of complaints will be excluded from the remit of the Sub-Committee:-

(i)    vexatious complainers, where the same complaint is repeated although the substance of the complaint has been dealt with and no issues are being raised (positively agreed by the Head of Social Work and the Social Work Chair or Vice-Chair);

(ii)    complaints regarding Social Work procedures where there is an in-built appeals system, eg via Children's Hearing System - re parental access to children in care;  and

(iii)    complaints where there is obviously no substance to the complaint (positively agreed by the Head of Social Work and the Social Work Chair or Vice-Chair).

Delegated Powers
Nil