Public Performance Reporting
TELLING YOU HOW WE ARE PERFORMING
EAST AYRSHIRE COUNCIL – PUBLIC PERFORMANCE REPORTING ARRANGEMENTS FOR 2007/08
East Ayrshire Council has made a commitment to provide you, our customers, with details of how we intend to report on our performance during the forthcoming year.
Whilst the annual public performance report provides a useful overview of the council’s performance we appreciate that many of you may wish more detailed information on our performance in specific areas.
The Council delivers a wide range of services and reports on its performance in delivering these services in a variety of ways at different times throughout the year. We are committed to telling you how we are performing in these and aim to ensure that information on these services is reported to the right people, in the right format, at the right time.
Our performance reporting arrangements have been developed over a number of years to reflect the requirements of our customers and we are committed to continually improving the quality of our reporting to ensure that it remains focused and continues to meet your needs.
Below you will find a comprehensive list of how the Council intends to report on its performance. This list is designed to allow you to identify the Council services on which you would wish to receive more detailed performance information and to allow you to request a copy of the relevant information once it is available.
Many of our performance reports are considered and approved by the Council’s various decision-making forums. All such meetings are open to the public and copies of reports considered by the forums, together with minutes can also be accessed.
Alternatively, should you wish to request a copy of a specific document from the enclosed list, please contact the relevant officer within each department. Contact details for these officers are provided at the end of each departmental section on the list below
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Council-wide
Dept/Division/
Service |
Description of
information |
How reported (website/meeting etc) |
Reporting
frequency |
Date |
Council-wide |
Publish Statutory Performance Indicator Results by no later than 30 September
View Report
|
Consolidated report to Cabinet, Service specific reports to Service Committees, Availability advertised in local press, Council Website, Local Offices, Libraries, Audit Scotland Website
| Annually - September - Statutory obligation to publish by Sept 30th each year |
September |
Council-wide |
Annual Council wide Public Performance Report
View Report
|
Distributed to every household, Council Website |
Annually |
November |
Council-wide |
Annual Report on Complaints and Comments
|
Cabinet/Committee |
Annually |
June |
Council-wide
|
Contract Awards |
Cabinet/Committee |
As
required |
Ongoing |
Council-wide |
Freedom of Information – Publication Scheme
View Publication Scheme
View Freedom of Information Web Pages
|
Council website, Local Offices, Libraries |
Ongoing |
As required |
Anyone interested in being provided with a copy of any of the reports detailed within the Council Wide sections should contact Robert Moore, Corporate Policy Officer, Best Value & Performance Section, Council Headquarters, London Road, Kilmarnock, KA3 7BU. Tel: 01563 576110 (email: robert.moore@east-ayrshire.gov.uk) |
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Chief Executive's Office
Dept/Division/
Service |
Description of information |
How reported (website/meeting etc) |
Reporting frequency |
Date |
Finance & Asset Management/
Best Value & Performance
Section |
Corporate Governance Local Code and Statement of Assurance
View Statement of Assurance |
Governance & Scrutiny Committee, Council website, Statement of Assurance contained within annual Public Performance Report which is distributed to every household.
|
Annually |
November |
Finance & Asset Management/
Finance |
Annual Budget/ Council tax setting report, reported to Full Council
View Report
View Web Pages
|
Reported to Full Council, on Intranet and Internet. |
Annually |
March |
Finance & Asset Management/
Finance |
Annual Council tax notice |
Leaflet distributed to every household with annual bill. |
Annually |
March |
Finance & Asset Management/
Finance |
Publish details of Members’ Allowances and Expenses by no later than June 1
View Members' Expenses
|
Press Release issued to local press; copies available from Local Offices and Libraries, On Council website. |
Annually |
June |
Finance & Asset Management/
Finance |
Unaudited Annual Accounts published by 30 June
View Annual Accounts
|
Report to Council - Advertised in local press, available for inspection at Local Offices, Council website. |
Annually |
June |
Finance & Asset Management/
Finance |
Audited Annual Accounts signed off by External Auditor by 30 September
View Annual Accounts |
Report to Council thereafter - Council website, hard copies available to the public on request. |
Annually |
October |
Finance & Asset Management/
Finance |
Summary of Audited Annual Accounts
View Annual Accounts |
Included within Public Performance Report which is distributed to every household, Council website, local offices and libraries.
|
Annually |
October |
Finance & Asset Management/
Finance |
Budgetary Control Statements - General Fund Services
|
Consolidated report for Revenue Services and General Fund Capital Programme to Governance and Scrutiny Committee, Service specific reports to Service Committees. On Intranet.
|
As per Committee cycle |
Ongoing |
Finance & Asset Management/
Finance |
Budgetary Control Statements - Housing Revenue Account
|
Report for current budgetary control position for Housing Revenue Account to Governance and Scrutiny Committee and Housing Committee. |
As per Committee cycle |
Ongoing |
Finance & Asset Management/
Property
Services |
Monthly Property Bulletin – details East Ayrshire Property opportunities (development opportunities, Shops to let, industrial units to let etc) |
Monthly Bulletins – in paper format at council offices and on Intranet/ website. Also sent via email or in hard copy format to persons who have expressed an interest in properties/ asked to be kept advised of sales. |
Monthly |
Ongoing |
Finance & Asset Management/
Property &
Technical
Services |
Analysis of performance dealing with notification of faults / tenants' claims / payment certificates |
To Executive Director of Neighbourhood Services/Head of Housing. |
Monthly |
Ongoing |
Finance & Asset Management/
Property &
Technical
Services |
Energy Advice Performance |
Housing Committee |
Annually |
To fit in with decision-making processes |
Finance & Asset Management/
Property &
Technical
Services |
Energy Consumption (council-owned public buildings) |
Corporate Management Team Meeting |
Ad-hoc |
Ongoing |
Anyone interested in being provided with a copy of any of the reports detailed within the Chief Executive's Office should contact Robert Moore, Corporate Policy Officer, Best Value & Performance Section, Council Headquarters, London Road, Kilmarnock, KA3 7BU. Tel: 01563 576110 (email: robert.moore@east-ayrshire.gov.uk) |
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Corporate Support
Dept/Division/
Service |
Description of information |
How reported
(website/meeting etc) |
Reporting frequency |
Date |
Personnel |
Staff Absence Management Reports |
Cabinet/
Committee |
Quarterly |
4/year |
Personnel |
Staffing Watch Returns
|
Cabinet/
Committee |
Quarterly |
4/year |
|
Race Equality Scheme Update and Monitoring Reports |
Cabinet/
Committee |
Annually |
February |
Personnel |
Health and Safety Action Plan Update and Implementation Reports |
Cabinet/
Committee |
Annually |
February/
March |
Information Technology |
Electronic Government and Electronic Service Delivery Performance Report
|
Cabinet/
Committee |
Annually |
June |
Community Planning and Partnership Unit |
Community Planning Performance Report
View Mid-Term Review
|
Cabinet/
Committee, Community
Planning
Partnership
Groups, Council website,
All Partner Agencies |
Annually |
June |
Community Planning and Partnership Unit |
Community Regeneration Outcome Agreement Annual Report |
Cabinet/
Committee,
Council website, Distributed to Community Groups and Local Organisations |
Annually |
June |
Legal, Procurement & Regulatory Services |
CIPFA Return |
Annual Report
to Regulatory
Body |
Annually |
When
available |
Legal, Procurement & Regulatory Services |
National Performance Framework Return |
Annual Report
to Regulatory
Body |
Annually |
When
available |
Democratic Services |
Publish Resident Magazine “Headlines”
View Headlines
|
Distributed to
every household |
Twice a year |
May & November |
Democratic Services |
Committee Administration – agendas, reports and minutes
View Committee Pages |
Public Inspection
at Council Headquarters, Council website |
Ad-hoc |
Ongoing |
Democratic Services |
Grapevine – Information on Committee decisions and Local Grants
View Local Committee Agendas |
Distributed to Community Representatives, Community Councils and available to the public at over
500 outlets |
Ad-hoc |
Ongoing |
Democratic Services |
Community Grants Annual Report and spending updates
View Local Committee Agendas
|
Cabinet/
Committee |
Annually |
May |
Democratic Services |
Ombudsman complaints |
Publication of all complaints investigated are published on Council website |
Quarterly |
As required |
Planning & Economic Development |
Progress / achievements of delivering local projects (e.g. business growth, inward investment, transport links) |
Local and
national press advertisement features |
Ad-hoc |
Ongoing |
Planning & Economic Development |
West of Scotland Loan Fund Ltd - Monitoring Report |
Cabinet/
Committee |
Ad-hoc |
Ongoing |
Planning & Economic Development |
Business Grants and Loans Scheme - Status Report |
Cabinet/
Committee |
Annually |
May |
Planning & Economic Development |
Annual Status Report, Quarterly Monitoring Report |
Cabinet/
Committee |
August - End of Year report - 4/year - Monitoring of Funding Awards |
As required |
Planning & Economic Development |
Output information on CONDUIT - ICT training to unemployed
View CONDUIT Website
|
Cabinet/
Committee, CONDUIT
website |
Annually |
April |
Planning & Economic Development |
Output information on East Ayrshire Woodlands Project |
Cabinet/
Committee |
Annually |
April |
Planning & Economic Development |
Working For Families Annual Performance Report |
Cabinet/
Committee |
Annually |
March |
Planning & Economic Development |
Local / Subject Plan Progress
View Local Plan Information
|
Cabinet/
Committee, Planning
Bulletin,
Council website |
Ad-hoc |
Ongoing |
Planning & Economic Development |
Review of Ayrshire Joint Structure and Transportation Plan
View Web Pages |
Cabinet/
Committee |
Annually |
June |
Planning & Economic Development |
Progress Reports on all Environmental Improvement Projects / Capital Plan allocations |
Cabinet/
Committee,
Council website |
Twice a year |
April & October |
Planning & Economic Development |
Minerals Trust Periodic Review |
Cabinet/
Committee |
Annually |
January |
Planning & Economic Development |
Statistical Analysis of Development and Promotion and Building Standards |
Cabinet/
Committee |
Annually |
October |
Planning & Economic Development |
Planning Applications – Performance Information |
Shown on notice boards at public counters in
offices at Croft St, Kilmarnock and Lugar |
Monthly |
Ongoing |
Planning & Economic Development |
Building Standards Monthly Performance Figures
|
Council
website |
Monthly |
Ongoing |
Anyone interested in being provided with a copy of any of the reports detailed within the Corporate Support section should contact Kate Moir, Performance Officer, Department of Corporate Support, Council Headquarters, London Road, Kilmarnock, KA3 7BU. Tel: 01563 576012 (e-mail: kate.moir@east-ayrshire.gov.uk) |
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Education & Social Services
Dept/Division/
Service |
Description of information |
How reported (website/meeting etc) |
Reporting frequency |
Date |
Education (Department
-wide) |
Inspection of Education Authorities Evaluation
View HM Inspectorate Website |
Education Committee, Council and Her Majesty’s Inspectorate of Education website |
Every five years with follow up mid-term reports |
December |
Education/
Schools |
Standard and Quality Report by individual establishments (National Priorities within 7 Key areas) |
Available to parents of pupils and interested members of community |
Annually |
October |
Education/
Schools |
Attainment against 5-14 Reading, Writing and Mathematics Standards, National Qualifications, including Standard and Higher Grades and Pupil Attendance Rates all reported by individual schools |
Reported to parents in school handbooks |
Annually |
December |
Education/
Schools |
Attainment in national qualifications in all secondary schools |
Education Committee summarised for
the Authority. |
Annually |
November |
Education/
Schools |
Priority to Improvement (Revised) - Linked to Service Improvement Plan
| Education Committee, Council website, schools, libraries and local offices |
Annually |
January |
Education/
Schools |
Destinations of school leavers |
Education Committee, and through national priorities report |
Annually |
January |
Education/
Schools |
Establishment Improvement Plans (reflecting Local Improvement Objectives) 12 Quality Indicators from How Good Is Our School (by individual schools) |
Available to parents of pupils and interested members of the community |
Annually |
June |
Education/
Community
Learning & Development |
Community Learning Plans - 3 geographic, 1 for people with a disability, 2 children and young persons plans |
Education Committee, Local Committees, libraries and local offices, community centres |
Ongoing |
As required |
Education/
Community
Learning & Development |
Community Learning Recognition events |
Special Events |
Twice a year |
As required |
Education/
Early Years |
Care Commission Reports |
Care Commission website |
Annually |
Published
when available |
Education/
Community
Learning & Development |
Children and Young Persons Service Plan Annual Review |
Committee
website |
Annually |
End of year |
Education/
Community
Learning & Development |
Standards and Quality Reports - Early Education and Childcare and Community Learning and Development |
Available to parents of pupils and interested members of community |
Annually |
October |
Education/
Resources |
Delegated Management of Resources – Scheme of Delegation |
Education Committee / Executive Cabinet |
As required |
Ongoing |
Education/
Resources |
Annual Health & Safety Action Plans |
Education Committee / Executive Cabinet |
Annually |
In time for
start of new financial year |
Education/
Resources |
PPP Update Newsletters |
Available to school staff, parents of pupils and interested members of community |
Quarterly |
As required |
Education/
Onsite |
School Numbers, including: Free and Paid Uptake, Free meal entitlement, comparisons across authorities |
Scottish Government web site and reports |
Annually |
June |
Education/
Onsite |
Standards and Quality Reports |
Available to parents of pupils and interested members of community |
Annually |
October |
Education/
Onsite |
Business Plan - -Operational Performance - Financial Results - Staff Development - Customer Satisfaction |
Committee/
Cabinet report
and Document produced |
Annually |
March |
Education/
Onsite |
Menu and Price Lists - “Marketing” includes responses to pupil / parent surveys |
Leaflets, web site, posters |
Annually |
August |
Education/
Onsite |
Customer “Charters” - (Review of all aspects of service delivery) |
Review meeting with Individual HT and onsite Area Manager |
Annually |
August to October |
Education/
Onsite |
Inspection of Education Authorities Evaluation
View HM Inspectorate Website
|
Education Committee, Council and Her Majesty’s Inspectorate of Education website |
Every five years with follow up mid-term reports |
December |
Anyone interested in being provided with a copy of any of the reports detailed within the Education Section should contact David Miller, Research Officer, Department of Educational and Social Services, Woodstock Centre, Kilmarnock, KA1 2BE. Tel: 01563 578313 (e-mail: david.miller@east-ayrshire.gov.uk) |
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Dept/Division/
Service |
Description
of information |
How reported (website/meeting etc) |
Reporting frequency |
Date |
Social Work |
Report on Social Work Inspection Agency inspections of Social Work services in East Ayrshire. |
Web and hard copy publication by SWIA - Report to Social Work Committee |
Ad-hoc |
Publication in accord with
SWIA timescales |
Social Work |
Report on other inspections of elements of Social Work services in East Ayrshire e.g. HMIe inspection of child Protection arrangements |
Web and hard copy publication by HMIe, Report to Social Work Committee |
Ad-hoc |
Publication in accord with
HMIe timescales |
Social Work |
Reports on performance in a range of areas such as delivery of care services and Delayed Hospital Discharge |
Scottish Government and ISD websites - Can be subject of Scottish Government or ISD press release - Report to Social Work Committee |
Annually |
Publication in accord with ISD and
Scottish Government timescales |
Social Work |
Report on overall performance in Statutory Performance Indicators |
Report to Social Work Committee, Audit Scotland website |
Annually |
September |
Social Work |
Report on performance in selected Statutory Performance Indicators in comparison to other Councils |
Report to Social Work Committee |
Annually |
January/
February |
Social Work |
FPC - Free Personal Care - Nursing Care return to Scottish Government: Reports on numbers receiving and expenditure on Free Personal Care at home and in Care Homes by Local Authority and time intervals |
Scottish Government web publication |
Annually |
March |
Social Work |
DP1 - Direct Payments to Scottish Government: Reports on numbers and characteristics of people in receipt of Direct Payments; and information on packages of care |
Scottish Government web publication |
Annually |
September |
Social Work |
CLAS - Looked After Children return to Scottish Government: Reports on children looked after and looked after and accommodated by the local authority; type of care ; age and gender; legal status ; academic attainment; through care and aftercare services.
| Scottish Government web publication |
Annually |
December |
Social Work |
Child Protection return to Scottish Government: Reports on numbers age and gender of children referred ; subject to case conference and subsequently registered; provides information on suspected abuser; time on register ; category of abuse. |
Scottish Government web publication |
Annually |
December |
Social Work |
D1B Day Care Survey return to Scottish Government: Reports details of service and characteristics of those attending day care in typical week
| Scottish Government web publication |
Annually |
December |
Social Work |
H1 Home Care Survey return to Scottish Government: Report on level and flexibility of service; characteristics of service users; number of service users and hours delivered.
| Scottish Government web publication |
Annually |
December |
Social Work |
Criminal Justice Aggregate Return to Scottish Government: Reports on age gender of offenders; number and type of reports; Court disposals; full range of services to Offenders.
| Scottish Government web publication |
Annually |
March |
Social Work |
Community Care Key Monitoring: Reports on the number of people receiving key community care services in the quarter Home care; intensive home care residential care; respite care; direct payments; free personal care; rapid response team |
Scottish Government web publication |
Quarterly |
Publication in accord with Scottish Government timescales |
Social Work |
Annual Social Work Staffing Return: Reports on numbers, designation age and gender of all individuals employed in Social Work. It also provides information on staff qualifications and vacancies.
| Scottish Government web publication |
Annually |
September |
Social Work |
Same As You Return to Scottish Government Annual Survey: Reports on numbers and characteristics of people with learning disabilities; details numbers receiving education and training a range of services.
| Scottish Government web publication |
Annually |
Publication in accord with Scottish Government timescales |
Social Work |
Registration Of Blind Persons And Partially Sighted Persons
|
Scottish Government web publication |
Annually |
Publication in accord with Scottish Government timescales |
Social Work |
Blue Badge Return: Reports on numbers receiving blue badges and type of disability.
| Scottish Government web publication |
Annually |
Publication in accord with Scottish Government timescales |
Social Work |
Joint Performance Information and Assessment Framework: Reports on Balance of Care; Home care, residential care, respite, day care equipment and adaptation , time from referral to assessment and assessment of need to delivery of service. Performance against targets, Local improvement targets.
| Scottish Government web publication |
Annually |
Publication in accord with Scottish Government timescales |
Anyone interested in being provided with a copy of any of the reports detailed within the Social Work section should contact Andrew McDonald, Performance & Development Manager, Department of Educational and Social Services, Civic Centre (South), John Dickie Street, Kilmarnock, KA1 1BY. Tel: 01563 576991 (e-mail: andrew.mcdonald@east-ayrshire.gov.uk) |
Neighbourhood Services
Dept/Division/
Service |
Description of information |
How reported (website/meeting etc) |
Reporting frequency |
Date |
Department-wide |
Revenue Budget – Charges for Services |
Cabinet/
Committee |
Annually |
February |
Department-wide |
Departmental Strategic Self Assessments |
Cabinet/
Committee |
Annually |
November |
Department-wide |
Best Value & Community Planning Audit Action Plan Update |
Cabinet/
Committee |
Annually |
November |
Leisure Services |
East Ayrshire Leisure and Cultural Strategy |
Cabinet/
Committee |
Annually |
August |
Leisure Services |
Achievement of ISO 9001/2000 standard by Refuse Collection and Waste Management |
Cabinet/
Committee |
Annually |
September |
Housing |
Housing Business Plan |
Cabinet/
Committee, Community Wellbeing |
Annually |
May |
Housing |
Standard Delivery Plan / Housing Improvement Plan |
Cabinet/
Committee, Community Wellbeing |
Annually |
May |
Housing |
Homelessness Strategy Local Outcome Agreement Delivery |
Cabinet/
Committee, Community Wellbeing |
Annually |
March |
Housing |
Performance Indicators |
Cabinet/
Committee, Community Wellbeing |
Twice a year |
September & January |
Housing |
Antisocial Behaviour Strategy Local Outcome Agreement Delivery |
Cabinet/
Committee, Community Wellbeing |
Annually |
March |
Housing |
Local Housing Strategy Update |
Cabinet/
Committee, Community Wellbeing |
Annually |
September |
Housing |
Tenant Participation Strategy Update |
Cabinet/
Committee, Community Wellbeing |
Annually |
September |
Housing |
Private Sector Housing Grant Outcome Report |
Cabinet/
Committee, Community Wellbeing |
Annually |
June |
Housing |
Care and Repair Contractor Performance Report |
Cabinet/
Committee, Community Wellbeing |
Annually |
June |
Housing |
Improving Community Safety Action Plan - Updated 6 weekly |
Cabinet/
Committee, Community Wellbeing, Community
Planning Strategic Partners – Joint Officers Group |
Every 2 years |
When available |
Building & Works |
Building & Works Business Plan |
Cabinet/
Committee,
Council website |
Annually |
March |
Roads & Transportation |
Status of Flood Prevention Schemes
View Web Pages
|
Cabinet/
Committee,
Council website |
Annually |
June |
Roads & Transportation |
Quality of Life Funding
View Report
|
Cabinet/
Committee,
Council website |
Ad-hoc |
Ongoing |
Roads & Transportation |
Road Safety Programme and Casualty Reduction Report
View Road Safety Plan
|
Cabinet/
Committee,
Council website |
Annually |
June |
Roads & Transportation |
Various reports on all aspects of Roads and Transportation policy |
Cabinet/
Committee
Council website/
Public Meetings/ Local Committees/ Community
Council Meetings |
Ad-hoc |
Ongoing |
Anyone interested in being provided with a copy of any of the reports detailed within the Neighbourhood Service section should contact James Campbell, Principal Officer, Department of Neighbourhood Services, Council Headquarters, London Road, Kilmarnock, KA3 7BU. Tel: 01563 576585 (e-mail: james.campbell@east-ayrshire.gov.uk) |
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