Corporate Support

DEMOCRATIC SERVICES

ADMINISTRATION

Central Reprographics

• High quality, cost effective reprographics

Committee Administration

• Council, Committee and Local Committee administration support

View committee pages

Common Services

• High quality reception, switchboard and mail distribution services.

Freedom of Information (Scotland) Act 2002

View Freedom of Information pages

Members’ Services

• Services to Councillors to project the good image of the Council and enhance communications between Members, their constituents and the Council.

Find your councillor

Civic Recognition of

100th Birthdays and Diamond Weddings

Golden Weddings

Anniversary or Special Event Celebrations of Local Groups

Miscellaneous

• Administration and co-ordination of functions such as Local Community Grant Scheme, Elections, Boundary Reviews, Community Councils, Local Government Ombudsman, Children’s Panel Advisory Committee, Charitable Trusts, Research and Property Enquiries.

View Children's Panel pages

View Community Grants pages

View Charitable Trusts pages

Service Support Unit

• Purchasing service, secretarial and administrative support and provision of Management Information for the Administration Section.

CUSTOMER FIRST

As part of the Council's approach to improving customer service, a customer service strategy has been developed, along with the Customer First Service Commitment. The Customer First Service Commitment is on our web site and on display in all of our offices. Measures have been developed against some of the targets set out in the Commitment document. Examples of these measures include time taken to answer incoming telephone calls, and time taken to respond to customers' correspondence. Work is ongoing to identify other areas where we can improve service, especially at the first point of contact.

View Customer First Service Commitment

Customer First staff prepare quarterly and annual reports on the numbers and types of complaints received by the Council. Investivation of more serious or complex complaints is also undertaken on behalf of the Chief Executive. The Council's arrangements for responding to customer feedback are also under review. A revised corporate policy on responding to customer feedback is being prepared, along with a new policy on how the Council will deal with unacceptable actions on the part of a customer. Work has also started to develop a corporate database for complaints recording and reporting and to identify the training needs of staff in respect of the revised arrangements for responding to custumer feedback.

PUBLIC RELATIONS AND GRAPHICS

The Public Relations and Graphics section provides a range of media, print, design and publicity services to the Council:

• Press Office services - promoting the work of the Council and its Departments through the print and broadcast media. Handling all media enquiries relating to the Council.

• Marketing services - copywriting, event management, sponsorship, photo-opportunity liaison.

• Design services - designing and managing the production of the Council's printed materials and exhibition displays.

The Public Relations and Graphics section also produces the Council magazine 'Headlines' which is distributed twice a year to all addresses in East Ayrshire, and the employee magazine 'EastWords'.
Contacts

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