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Social Work Response

Social Work are required to follow a complaints procedure set out in specific legislation and guidance. This procedure is slightly different from the Council's general procedure.

If a complaint is made to Social Work, an acknowledgement letter will be sent out within 5 working days of receipt of the complaint and an investigation will result in a formal response being sent to you within 20 working days of receipt of the complaint.

Online Social Work Complaints Form

If you remain dissatisfied with this response, you are entitled to ask the Head of Social Work to review it.

If you remain dissatisfied following the review of the response, you are entitled to ask for your complaint to be examined by a Complaints Review Committee, the members of which are independent of the Council. For further information on this, contact the Administration Manager.