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Council

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Review by the Chief Executive

If the Director of the Department cannot resolve the complaint to your satisfaction, you can ask for the Chief Executive of the Council to review your complaint. A response from the Chief Executive will be issued within 21 working days of receipt of your request for a review.

If you remain dissatisfied with the Council's response you have the right to take a complaint further.

* Further information on the Scottish Public Services Ombudsman


 In this section...
* Introduction
* How to register a formal complaint
* How a department will respond
* Review by Chief Executive
* Social Work Responses
* Other Points of contact
* Road and Lighting faults
* Independent Advice
* Ombudsman
 

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