Council

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How a department will respond

Each department has procedures for responding to comments, suggestions and complaints. A response will be provided within 7 working days of receiving details of the issues you raise.

If you are dissatisfied with this formal response, you are entitled to ask for the Director of the Department to review your complaint. You will receive a written response from the Director within 14 working days of receiving your request for a review.

Other Procedures

If there are different review and appeals procedures relevant to your complaint (for example some planning matters have different appeals procedures), the Council will provide you with this information as part of its initial response to your complaint.