A guide to making comments, suggestions or complaints

East Ayrshire Council welcomes your comments, suggestions and complaints about our services.  We want to listen and learn from our customers so that we can continually improve our services to you.

Comments and Suggestions

We run many services - all on behalf of our residents and we are always looking to find ways to improve how we do things.  If you have a suggestion about how we could improve our service we would be pleased to hear from you.  If we can implement your suggestion we will.  Sometimes changes to our services need to wait until we next carry out a review.  Your comments will be fed into the service review process and we will let you know what happens.

Compliments

We know that our staff try to do their very best for East Ayrshire residents and some of them always go the extra mile.  We feel it is important to those members of staff, who have done a good job, that they receive positive feedback. If you would like to compliment a member of staff or a team please you can email the.council@east-ayrshire.gov.uk , write or telephone the council on the undernoted address/ telephone number.  We will make sure that the individual and their manager gets to hear about it.

Complaints

At East Ayrshire Council we will treat all complaints seriously and in confidence.  We use the information from complaints to put things right for all of our customers.
Our aim is to sort out as many complaints as possible at the first point of contact.  You can speak to the staff of the particular service either in person or on the telephone and they will attempt to resolve the matter for you on the spot.  If your complaint cannot be resolved right away, we will endeavour, in most cases, to give you a full response to your complaint within 7 working days.
If you're not sure who to contact you can call the Council on the undernoted telephone number or email the.council@east-ayrshire.gov.uk .