Corporate Support

TRADING STANDARDS

Consumer Information - Goods

Goods must be

• of satisfactory quality – they must meet a standard which would be acceptable to a reasonable person. Cost is taken into consideration for this, as is the appearance and finish of goods, their safety and durability. Goods must be free from defects, even minor ones, unless they have been brought to your attention by the seller, eg, shop soiled goods.

• fit for their purposes, including any particular purpose mentioned by you to the seller.

• as described – by the seller, on the package or display sign, eg, 100% wool jersey should not be a wool/acrylic mix.

These rules apply to all goods whether bought or hired, including door step sales, mail order purchases and goods bought in sales.

Failure to comply with these rules may result in your being entitled to

Reject the goods and claim a full refund

A repair or replacement

A partial or full refund

Compensation - typically the cost of repairing or replacing the goods

You are not entitled to anything if you:

• examined the goods when your bought them and should have seen the fault

• were told about the fault

• simply change your mind

• made a mistake when you bought the goods, eg, wrong size or colour

• did the damage yourself.

If you require further advice or assistance please contact the Trading Standards Service. or by using this form.