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Care at home


Our Care at Home Service provides personal care and practical support for adults who have been identified as requiring the service following an assessment of need (Single Shared Assessment). 

We aim to enable people to continue living in their own homes by:

  • helping to maintain their independence
  • helping to maximise independence following an illness/change in life situation
  • assisting family carers in their caring role

The service, which operates 7 days per week, 365 days per year, is provided either directly by East Ayrshire Council or by partner providers contracted by us. 

The priority for the service is the provision of personal care to the most vulnerable members of our communities. The type of care provided will vary according to a person’s assessed needs but can include:

Personal care

  • help with personal hygiene – bathing, showering, hair washing, shaving, oral hygiene
  • help with dressing/undressing
  • help with toileting, continence management and continence laundry
  • help with transferring and mobilising
  • administration of medication, catheter/stoma care, simple treatments
  • help with heating meals, preparing light snacks and eating

 Practical support

  •  general laundry (when part of wider care package)
  •  essential shopping (when part of wider care package and no other alternative is available)
  •  collecting benefits/paying bills (when part of wider care package and only from post office and where no alternative is available)

We can also provide information and advice in relation to accessing other supports, such as general housework, which are not undertaken by the Council’s own service.

Welfare benefits such as Attendance Allowance, Severe Disability Premium and Disability Living Allowance are paid by the Department of Works and Pensions to help access support services.

Our Care at Home Service and all contracted Care at Home providers are registered services with the Care Commission. This means our service is subject to inspection on at least an annual basis and is required to operate to a set of National Care Standards.

Free personal care

For people over 65 years of age there is no charge for personal care. There will be a charge for practical support provided. For people under 65, there will be a charge for both personal care and practical support provided. Charges for the care at home service are based on a financial assessment. 

If you think you, a relative, or someone you care for may require a Care at Home service, please contact your local Social Work Office using the details below. 

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Contact Information

Social Services (Dalmellington)
33 Main Street
Dalmellington
East Ayrshire
KA6 7QL
Telephone: 01292 552900
Social Services (Galston)
Ross Court
Titchfield Street
Galston
East Ayrshire
KA4 8AB
Telephone: 01563 503400
Social Services (Cumnock)
Rothesay House
1 Greenholm Road
Cumnock
East Ayrshire
KA18 1LH
Telephone: 01290 427720
Social Services (Kilmarnock)
The Johnnie Walker Bond
15 Strand Street
Kilmarnock
East Ayrshire
KA1 1HU
Telephone: 01563 554200