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National Entitlement Card for disabled people

As part of the Customer First programme, the Scottish Government, East Ayrshire Council and other agencies have introduced the National Entitlement Card to make it easier for people with a disability to access public services across Scotland using just one card.

Services on your East Ayrshire card 

Scotland-wide free bus travel for disabled people


You can travel anywhere in Scotland with your card. In addition you may travel to and from Carlisle from Dumfries and Galloway and to and from Berwick-upon-Tweed from the Scottish Borders. However, your National Entitlement Card does not give you free travel within Carlisle or Berwick-upon-Tweed.

For long distance journeys you may wish to pay a booking fee to guarantee your seat. You should contact the bus operator to confirm whether a fee would be applicable.

You can also benefit from non-bus concessions operated by Strathclyde Partnership for Transport (SPT). SPT operates a concessionary rail and subway scheme that gives discounted rail travel for anyone travelling within the SPT area. 

For further information on rail and subway travel please contact SPT using the links in the external links section. 

How to apply

You can pick up an application form at any local Council or Social Work office. You will need to provide documentary evidence of your disability. Details of acceptable documentary evidence can be found on the front page of the application form. If you require clarification on any aspect of the application process, please contact your local office.


Contact Information

National Entitlement Card
Telephone: 0845 724 0000
Textphone: 01563 503030
Note: The NEC telephone number is available from 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.00pm on Friday.
Page last updated on28 November 2011
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