Pest control services

We provide pest control services for:

• mice (indoors only)
• rats (outdoors and indoors)
• live wasp byke nests
• fumigation service for biting insects and other public health insects such as:
  • bedbugs
  • cockroaches
  • beetles
  • fleas

We do not deal with:

• birds (gull advice)
• squirrels
• moles
• garden pests such as ants, spiders, slugs, snails
• bats
• foxes
• rabbits
• woodworm
• bumblebees, except where our Pest Control Officer considers there is a danger to people, for example:
  • the location of nest causing bees to enter home, or
  • the nest having been accidentally exposed or disturbed

For bumblebee information visit the Bumblebee Conservation Trust.

Honey bees

Honey bees may swarm in May, June or July.

If they are causing a public nuisance, contact a local Beekeeper via the Scottish Beekeepers' Association.

All pest control services are chargeable and must be paid in advance. There are no refunds once an officer visits.

Our current charges are:

• £48.00, including VAT, for:
  • rodents such as rats and mice for up to three visits
  • wasps per treatment
• £120.00, including VAT, for:
  • fumigations of pests such as fleas, cockroaches
  • bedbugs per visit

If we can’t treat the issue during the visit, the fee still applies as a callout charge for a Pest Control Officer to attend.

If we find bees instead of wasps, we may not treat them and we cannot refund this service.

Card payment can be made when you report the pest issue.

Urgent enquiries

For high priority requests we aim to respond with two working days for:

• rats and mice, as they are classified as higher priority
• wasp complaints, because of the perceived risk of harm

For wasps, the exact location of the wasp nest must be known, visible, accessible and no more than 20 feet from the ground.

Read more information about bees and wasps 

We can only treat at affected properties in a secure and risk assessed way.

Reports of neighbouring properties or open land cannot be actioned for treatment, however we can liaise with property managers to resolve issues that cause infestation.

Please contact us to raise your concern for review.

Non-urgent enquiries

For low priority requests we aim to respond with five working days for:

• beetles and fleas
• other insect pests

Please note:

• treatment may not be possible within target timeframes where a mutually suitable appointment to visit cannot be agreed
• working days do not include weekends, public holidays or Christmas and New Year office closures

Report a pest issue

East Ayrshire Council tenants

If you are an East Ayrshire Council tenant you can self refer using our online reporting form.

Treatment for the pests listed is generally included in the cost of your tenancy agreement. Your neighbourhood coach will review your enquiry to approve treatment before we visit. They will also look to help with causes and matters of proofing.

If you need support to complete the online form please call 01563 554400 (Option 5).

Homeowners

If you own your home, you are responsible for paying for work at your property. We will require an upfront payment for your agreed pest control work.

You can self refer and pay using our online reporting form. 

If you are unable to complete the online form and require support please call 01563 554400 and hold for an adviser.

Private and social housing tenants

If you are a private or social housing tenant you should contact your landlord to discuss your pest issue with them.

Whilst a wide variety of pest control problems can be dealt with by our service, there are some practical limitations to the work undertaken.

Some large and specialised jobs may be beyond the resources of our service, and may have to be dealt with by one of the national pest control companies operating in the particular field.

For help finding a Pest Control Contractor visit the British Pest Control Association.

The Council has no statutory duty to take action against gulls.

Do not encourage them by dropping litter and food, and secure any waste materials within lidded bins.

It is an offence to drop food scraps and other litter and you may receive a fixed penalty notice for this.

We do not deal with proofing of privately owned buildings against gulls.

Visit gull advice for more information.