We provide pest control services for:
- mice (indoors only)
- rats (outdoors and indoors)
- live wasp byke (nest)
- fumigation service for biting insects and other insects of public health significance such as bedbugs, cockroaches, beetles and fleas
The aim of pest control is to eliminate or reduce the number of pests so that they are no longer a public health problem and to prevent a recurrence.
Urgent enquiries will be dealt with within two working days. Rats and mice are generally classified as higher priority, as are wasp complaints because of the perceived risk of harm. Read more information about bees and wasps.
We can only treat at affected properties, in a secure and risk assessed way. Reports of neighbouring properties or open land cannot be actioned for treatment however, we can liaise with property managers to resolve issues that cause infestation. Please make contact to raise your concern for review.
For wasps the exact location of the wasp byke must be known, visible, accessible and no more than 20 feet from the ground.
Less urgent enquiries will be responded to within five working days or less. Beetles, fleas and other insect pests are generally rated as lower priority for action.
Out of scope of the Pest Control Service
We do not deal with:
- birds (gull advice)
- squirrels
- moles
- garden pests (ants, spiders, slugs, snails)
- bats
- foxes
- rabbits
- woodworm
- bumblebees (except where our Pest Control Officer considers there is a danger to people, for example the location of nest (causing bees to enter home) or nest having been accidentally exposed/disturbed)
Further information on Bumblebees can be found at Bumblebee Conservation Trust.
Honey Bees (swarming Honey Bees can arise in May, June or July)
You can contact a local beekeeper to report where swarming honey bees are causing a public nuisance)
East Ayrshire Council tenants
If you are an East Ayrshire Council tenant you must contact your Neighbourhood Coach/Local Housing Office to discuss your issue and treatment. Treatment for the pests listed is generally included in the cost of your tenancy agreement but they will look to help with causes and matters of proofing too.
Private and social housing tenants
If you are a private or social housing tenant you should contact your landlord for action on your pest issue. We are happy to undertake work for you/your landlord but you should agree who will pay the incurred cost prior to contacting us.
Homeowners
If you own your home you are responsible for payments for work at your own property. We take an upfront payment for your pest control work. This can be done by following the link below.
Report a pest incident
Please call 01563 576790 (Option 1), email RegulatoryServices@east-ayrshire.gov.uk or report online to request this service.
Report a pest incident online
How much the service costs
All pest control work undertaken by Environmental Health is chargeable.
Payments for services should be paid in advance and are non refundable once an Officer visits.
Our current charges are:
- £48.00, including VAT, for pest control work as follows - for rodents (rats and mice) up to three visits - and wasps per treatment
- £120.00, including VAT, for fumigations of pests such as fleas, cockroaches and bedbugs per visit
There may be circumstances where we cannot provide treatment once we call out, however please note that these fees are non refundable as they are deemed to be a callout charge for a Pest Control Officer to attend.
In relation to wasps, if an Officer inspection identifies bees not wasps, they may not be treated and in that case we cannot refund this service.
Card payment can be made by calling 01563 576790 (Option 1)
Specialised work
Whilst a wide variety of pest control problems can be dealt with by the service, there are some practical limitations to the work undertaken. Some large and specialised jobs may be beyond the resources of the service and, accordingly, may have to be dealt with by one of the national pest control companies operating in the particular field.
For help finding a Pest Control Contractor visit the British Pest Control Association website.
Gull Control
The Council has no statutory to take action against gulls.
Do not encourage them by dropping litter and food and secure any waste materials within lidded bins.
It is an offence to drop food scraps and other litter and you may receive a fixed penalty notice for this.
We do not deal with proofing of privately owned buildings against gulls. For more information on gulls visit our gull advice webpage.