A customer account lets you manage all your Council services by joining up all the different reference numbers you have for the services you use.
We can then supply information to you about the Council services you use without needing separate identification for each. Staff in local offices can now directly access a variety of information when dealing with your enquiry.
We can access your customer account from any of the cards we currently issue, including your library, payment and leisure cards. Or if you prefer, you may use other forms of identification such as your driving licence or passport.
The secure sign-on and customer account are provided by our Customer Contact Gateway (CCG) computer system.
How to get a customer account
You can either take a leaflet and fill it in, then present this with two forms of identification at one of our local offices or you can download the CCG customer account form from the further information section.
Benefits of a customer account
It speeds up the whole process of making an enquiry in person, on the telephone or online and it is much more secure. Our office staff will have direct access to the information needed in order to deal with your enquiry, in most cases at your first point of contact. If you have a customer account we can answer more enquiries on more services immediately, through our Customer Contact Gateway. We also offer customer account holders some of these Council services over the Internet.
You can sign on securely to perform account enquiries against your rents, Council Tax and benefits.
Note: The Local Offices telephone number is available from 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.00pm on Friday.