How to make a complaint
Our aim is to sort as many complaints as possible at the first point of contact. If your complaint can not be resolved right away and you would like to make a complaint you can either:
complete an online form
write or email the Council
call in at any council office
We will, wherever possible, endeavour to give you a full response within five working days.
How we will respond
If you are not happy with the response you receive when you first make a complaint, you can then ask senior management of the Council to review your complaint who will aim to respond within 20 working days.
We do hope that we can resolve your complaint, however, if you have completed the Council's complaints process and you are still unhappy, you can contact the Scottish Public Services Ombudsman.
Our Social Services complaints procedure follows specific legislation and guidance. This procedure is slightly different from the Council's general procedure. Please select the link under the further information section for information on how to make a Social Services complaint.
If there are different review and appeals procedures relevant to your complaint, for example some planning matters have different appeals procedures, we will tell you this when we respond to your complaint.