Comments, suggestions and complaints
East Ayrshire Council welcomes your comments, suggestions and complaints about our services. We listen and learn from our customers so that we can constantly improve our services to you.
Comments and suggestions
We run many services on our residents' behalf and we are always looking to find ways to improve how we do things. If you have a suggestion about how we could make our service better we would be pleased to hear from you. If we can implement your suggestion we will. Sometimes changes to our services need to wait until we next carry out a review. Your comments will be fed into the service review process and we will let you know what happens.
We know that our staff try to do their very best for East Ayrshire residents and some of them always go the extra mile. We feel it is important to those members of staff, who have done a good job, that they receive positive feedback. If you would like to compliment a member of staff or a team, you can email, write or telephone the Council on the undernoted address/telephone number. We will make sure that the individual and their manager gets to hear about it.
Our aim is to sort out as many complaints as possible at the first point of contact. You can speak to the staff of the particular service either in person or on the telephone and they will attempt to resolve the matter for you on the spot. If your complaint cannot be resolved right away, we will endeavour, in most cases, to give you a full response to your complaint within five working days.
If you're not sure who to contact you can email or call the Council on the details provided below.
Performance information on complaints is recorded regularly and is published as part of our East Ayrshire Performs report.