Consumer complaints

broken shoeTrading Standards provide an independent mediation service to consumers who have bought unsatisfactory goods or services and have been unable to resolve the matter themselves.

Have you ever experienced the following:

  • Bought goods that didn't work?
  • Had a service provided that didn't live up to the promise given?
  • Had goods repaired but not returned to you?
  • Had work started but not finished?

When you purchase goods or services you receive some protection in law when things go wrong. A brief summary of these can be found by following the links on the menu on the left.

More detailed information or assistance with a specific problem can be obtained by contacting our Trading Standards Service using the details below or by completing and submitting the form in the Online Forms menu.

Contact Information

Trading Standards Service
Civic Centre South
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 576602